[Hiring] Senior Business Operations Analyst @Sedona Digital

Role Description

As part of our continued growth, we are seeking a Business Operations Analyst to strengthen operational efficiency and support the smooth execution of core business processes. This role is focused on improving cross-functional workflows, maintaining high-quality data across key systems, and ensuring critical operational activities are delivered accurately and on time. You will play a central role in enabling scalable processes, supporting internal teams with business-as-usual operations, and driving continuous improvement across systems, reporting, and operational practices.

Key Responsibilities

• Intake & Workflow Administration: Manage operational intake and workflows to ensure timely, accurate, and efficient execution. Manage requests end-to-end, ensuring correct setup and adherence to agreed turnaround times.
• Business as Usual (BAU) Responsibilities: Support internal teams with BAU activities, help monitor key operational metrics, escalate risks or inefficiencies, and contribute to reporting and dashboards that inform decision-making and performance improvement.
• Operational Efficiency & Process Improvement: Map, document, and optimise business processes, identify bottlenecks, and introduce scalable solutions. Define and embed SOPs and support change management initiatives as new tools, systems, and processes are introduced.
• Data Management & Systems Support: Ensure data accuracy and completeness across key systems, manage and validate data within Microsoft Dynamics 365 Business Central, and support ongoing system enhancements, including participation in UAT for new features, dashboards, and supporting tools.
• Cross Functional Coordination: Act as a central point of coordination across teams to support alignment and delivery. Collaborate across business functions to align operational needs, acting as a communication bridge for cross-functional initiatives and providing training and support to teams using operational systems.
• New Process & Operational Design: Partner with teams to improve processes, address data or operational issues, and ensure the business can scale without disruption.

Qualifications

• 5 years in business operations, business analysis or project management role.
• Experience in a fast-paced or high-growth environment is a plus.
• Experience in IT Services organisation preferable.
• Experience with Microsoft Business Central (or other ERP systems).
• Experience with CRM, workflow management and ITSM (HubSpot, Jira, ServiceNow).
• Familiarity with project management process and tools.
• Experience with Data visualisation platforms like Power BI.
• Proficiency in spreadsheets (Excel).
• Strong analytical, critical-thinking, and problem-solving abilities.
• Excellent written and verbal communication skills.
• Ability to collaborate across departments and work with multiple stakeholders.
• High attention to detail and ability to manage multiple priorities.
• Skilled in process mapping and operational documentation.

Benefits

• Remote/home working.
• Opportunity to work in a rapidly growing scale-up organisation.
• Medical insurance given after probation period.
• Ongoing learning and development opportunities.
• Holiday allowance in line with local legislation.
• Competitive compensation package.
• Performance-based bonus.
• Fun budget for team events.