[Hiring] Senior Business Analyst - Patient Relationship Manager @IQVIA

Role Description

The product team within IQVIA’s Patient Support Services (PSS) group is focused on building the next generation of connected solutions that support patients and caregivers on behalf of our clients. As a Senior Business Analyst – Patient Relationship Manager, you will play a pivotal role in translating client and business needs into technical solutions that power patient affordability, access, and adherence programs. This is a highly visible, collaborative role offering the opportunity to work on a stable, high-impact product while partnering closely with clients, developers, and cross-functional teams in a fully remote environment, working U.S. Eastern Time (EST) business hours.

The Senior Business Analyst – Patient Relationship Manager provides expertise and systems support in developing, implementing, and enhancing business systems that deliver new or improved products to clients. This role serves as a bridge between business stakeholders, clients, and technical teams, owning the requirements process and ensuring solutions align with both client needs and platform capabilities.

This is an individual contributor role within a small, collaborative team supporting one primary product, while also sitting within a broader Business Analyst organization that supports multiple systems across the business. The position is client-facing and operates in an Agile/Scrum environment.

Essential Functions

• Own the full requirements lifecycle, including prioritizing and translating high-level business needs into detailed user stories that development teams can execute against.
• Formulate and define system scope and objectives based on a strong understanding of user needs, business processes, and technical capabilities.
• Analyze business and user needs, document requirements, and translate them into clear functional and system specifications.
• Collaborate with development teams to define solutions when requirements extend beyond existing core product functionality.
• Serve as a product expert for users, providing guidance and creative, ad-hoc solutions for advanced use cases.
• Create and maintain workflow diagrams, process flows, and solution documentation to support implementation and ongoing enhancements.
• Monitor and evaluate product progress and outcomes of deliverables, recommending improvements based on internal and customer feedback.
• Support the identification and mitigation of impediments to ensure successful completion of sprint and release goals.
• Participate in Agile ceremonies including backlog grooming, sprint planning, and daily standups.
• Balance client demands, timelines, and system constraints in a deadline-driven environment.
• Attend and actively participate in client meetings throughout implementation and ongoing support phases.
• Occasional domestic travel may be required, typically infrequent and limited in duration.

Qualifications

• Bachelor’s degree in a related field, or an equivalent combination of education, training, and experience.
• 5+ years of experience in a Business Analyst, Business Systems Analyst, Technical Project Manager, or similar role.
• Demonstrated experience owning and executing the requirements process, including translating complex business needs into detailed user stories or functional specifications.
• Strong ability to understand client requirements and underlying technical systems, applications, and processes.
• Proven ability to clearly communicate complex technical information to both technical and non-technical audiences.
• Strong written and verbal communication skills with high attention to detail, consistency, and accuracy.
• Strong interpersonal skills and a collaborative, team-oriented mindset.
• Excellent organizational and time management skills with the ability to manage multiple programs and priorities.
• Ability to work effectively in a deadline-driven environment.
• Proficiency with Microsoft Office tools, including Excel, Word, and PowerPoint.
• Self-starter with strong analytical and problem-solving skills and the ability to independently learn new tools and systems.

Requirements

• Experience supporting patient support services or patient programs related to affordability, access, and adherence.
• Previous experience in healthcare, life sciences, or pharmaceutical technology environments.
• Experience working in an Agile or Scrum-based delivery model.
• Familiarity with JIRA and SDLC processes.
• Experience creating workflows, process flows, or system diagrams using tools such as Lucidchart.
• Familiarity with Confluence as a reference or documentation tool.
• Exposure to Microsoft Dynamics or other CRM or platform-based systems.

Benefits

• The potential base pay range for this role, when annualized, is $84,600.00 - $211,600.00.
• The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time).
• Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.