[Hiring] Senior Business Analyst @Liberty Mutual

Role Description

The USRM Casualty Insights & Solutions (I&S) department is hiring a Sr. Business Analyst within the Ops team to focus on Operational Excellence in staffing accuracy, liability investigation accuracy, and other critical workstreams! The I&S group brings together highly talented thinkers and doers ready to challenge the status quo and make an impact. As a member of this cross-functional group, you’ll collaborate with teams across the organization to deliver analysis that unlocks insights and sparks new, better ways of working.

The Casualty Ops team plays a critical role in achieving Casualty’s key initiatives aligned to our overall business plan to score more ACES (Accuracy, Care, Ease & Speed). The ideal candidate will have in-depth knowledge of Casualty claims handling best practices in attorney represented, complex and litigated claims, the ability to apply both a broad/strategic lens and zoom in on ground level details, as well as strong leadership, collaboration and influencing skills.

This role may have in-office requirements dependent upon candidate location.

• Partner with Field and OneTeam to ensure that Casualty achieves our financial plan and commitments on aligned initiatives through tactical execution.
• Sustain and evolve best in class Casualty staffing model, investigation processes, SIU engagement & partnership, and compliance/regulatory changes.
• Collaborate (may be in partnership with Process or other stakeholders) to develop, implement, sustain, and reinforce new claims handling tools and processes.
• Assess business health at a "local" or state level and monitor KPIs or other key measures of success. Assessments may include trend identification & data analysis, complex problem solving, and development and communication of action plans focused on behavior changes.
• Uncover and escalate inconsistencies amongst stakeholders and operations by remaining connected with the Field and seeking the ground truth.
• Own QI Level II action plans and support Field QI system as it fits into local health assessments for assigned workstreams. This includes partnering with the Field leaders to identify, execute, and monitor QI improvements and results.

Qualifications

• Displays strong research, problem solving, analytical, critical thinking, influencing, relationship management, and presentation skills.
• Strong business operations knowledge to include understanding the function's value chain and market conditions.
• Solid ability to support change and impart value within an organization.
• Solid project management skills as part of implementing business process changes.
• Strong knowledge of available data sources, strengths and shortcomings.
• Advanced knowledge of Excel and solid knowledge of database software.
• Solid knowledge of business intelligence tools preferred.
• Bachelor’s degree or equivalent experience in addition to 5+ years of relevant experience to include business analysis work.

Requirements

• Relationship and Collaboration Skills: Ability to build trust and work effectively across Claims, Process, Analytics, Product, and Technology, even without formal authority over those teams.
• Leading Change and Culture: Experienced at guiding teams through transitions, promoting a growth mindset, and building a positive, accountable team culture that encourages learning, change readiness, and continuous improvement.
• Casualty Claims Knowledge: Advanced knowledge (3+ years) of Casualty claims handling practices, including Attorney Represented and Litigated claims. Knowledge across Personal Lines and Small Commercial is a plus.
• Experience presenting to leadership forums.
• Excellent organization and prioritization skills to coordinate activities and programs across multiple workstreams.

Travel

• 10%