[Hiring] Senior Benefits Administration Services Analyst @Conduent

Role Description

The Technical Business Analyst will join the client relationship and delivery team supporting Health & Welfare Administration solutions. This role is responsible for configuration support, maintenance of applications used for benefits outsourcing, and serving as a Subject Matter Expert for assigned processes and systems. The analyst will partner with internal teams and external clients to troubleshoot issues, support system enhancements, review data, and help improve operational processes and reporting capabilities.

• Working closely with senior analysts to understand existing tools, systems, workflows, and client processes within the Health & Welfare Administration vertical
• Assisting with data analysis, system analysis, data cleanup, testing activities, and issue resolution
• Functioning as a Subject Matter Expert for assigned processes, including documentation, maintenance, and process improvements
• Communicating with technical teams, management, operations teams, and external clients to troubleshoot and resolve issues
• Supporting configuration and maintenance activities for benefits administration applications and related systems
• Recommending and executing enhancements to existing processes, workflows, and reporting solutions
• Creating and maintaining reports, documentation, and process artifacts to support operational efficiency
• Participating in system testing, validation, and implementation activities for enhancements and updates
• Analyzing business requirements and translating them into technical and operational solutions

Qualifications

• Have working knowledge of Health & Welfare Administration plans and processes
• Have a minimum of 3 years of relevant experience in benefits administration, business analysis, or related technical support roles
• Show proficiency with SQL, database navigation, and data analysis tools
• Show proficiency with Mainframe systems, Microsoft Word, Excel, PowerPoint, TFS, and Microsoft Access
• Demonstrate strong technical, analytical, problem-solving, and troubleshooting skills
• Be able to work independently with minimal supervision while utilizing appropriate resources and collaborating effectively with teams
• Have excellent listening, interpersonal, written, and verbal communication skills
• Be able to manage multiple priorities and work effectively in a client-focused environment

Benefits

• Health & Welfare Benefits: Comprehensive plans tailored to your needs, effective from day one.
• Retirement Savings: Robust programs to help you secure your financial future.
• Employee Discounts: Access to a wide range of discounts on merchandise, services, travel, and more.
• Career Growth Opportunities: Paths for advancement within a global organization.
• Paid Training: Learn while you earn with award-winning learning platforms.
• Paid Time Off: Competitive PTO packages to help you recharge.
• Great Work Environment: Join an award-winning culture that values diversity and inclusion.