[Hiring] Senior Backline Support Engineer @Motive

Role Description

The Senior Backline Support Engineer is a senior technical owner for our most complex and high-impact field issues, with a strong focus on IoT hardware, embedded firmware, and the software services that interact with them. You will be responsible for end-to-end debugging across the stack:

• Debug complex device issues end-to-end.
• Investigate and resolve the toughest issues impacting our devices in the field, combining evidence from hardware behavior, firmware logs, and service-side signals to identify true root cause.
• Perform deep hardware and firmware diagnostics using device logs, serial/console output, configuration snapshots, telemetry, and on-vehicle data (e.g., CAN/J1939, OBD-II).
• Triage hardware vs. firmware vs. software causes systematically.
• Reproduce and validate issues in lab and field-like setups.
• Support and validate firmware releases.
• Perform software-level debugging for device-facing services.
• Lead clear, actionable root cause analyses (RCAs).
• Shape observability and diagnostics.
• Mentor and upskill the wider support organization.
• Drive cross-functional incident response.

Qualifications

• 2–3+ years in Backline / Tier 3 / Escalation Support, Systems Engineering, or a similar role, with hands-on ownership of hardware and firmware issues in production environments.
• Demonstrated strength in system-level debugging that spans hardware, firmware, and software.
• Experience reading and interpreting device and firmware logs, serial output, and field telemetry.
• Familiarity with vehicle/industrial interfaces such as CAN/J1939, OBD-II, sensors, and cameras.
• Understanding of core embedded concepts: power/boot behavior, watchdogs, resets, configuration, over-the-air updates.
• Comfort with software-level debugging for services that interface with devices.
• Ability to design and execute reproduction strategies in lab or controlled environments.
• Proven record of delivering clear RCAs and CAPA (corrective and preventive actions).
• Strong cross-functional collaboration skills.
• Excellent written and verbal communication skills.
• Bonus: experience in telematics, automotive, industrial IoT, or other safety-critical/mission-critical device ecosystems.

Requirements

• Hands-on ownership of hardware and firmware issues in production environments.
• Experience with system-level debugging across hardware, firmware, and software.
• Ability to interpret application/service logs and error messages.
• Experience with scripting (e.g., Python/Bash) to automate diagnostics or data analysis.

Benefits

• Creating a diverse and inclusive workplace is one of Motive's core values.
• We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities, and perspectives.