[Hiring] Senior Associate, Payer Strategy & Ops @Headway

Role Description

As a Senior Associate on Headway's Payer Strategy & Ops team, you will be the operational and intelligence engine behind our payer commercial team – owning the production of our commercial KPI and competitive intelligence dashboards, the coordination of our commercial reporting cycle, and the enablement infrastructure powering our fast-moving payer partnerships org. This role is on the front line of rewiring mental healthcare in America.

Reporting to the leader of Payer Commercial Strategy & Operations, you will work on critical strategic workstreams:

• Quarterly rate & competitor intelligence audit
• Commercial reporting cycle
• Payer enablement documentation and knowledge management
• Operational backbone of our talent motion

You'll do this in one of the most AI-forward commercial teams in digital health – with the expectation that you direct the tools, question their output, and own every recommendation that carries your name.

Qualifications

• 2–4 years in strategy / management consulting or a similar strategy & ops role where you owned complex analytical and operational problems end-to-end. Bonus points for healthcare experience.
• Operationally excellent: the trains always run on time, and you manage a huge volume of moving pieces without dropping any.
• Fluent and skeptical use of AI tools – you know what they're good at, where they fail, and you never ship an output you haven't pressure-tested.
• Resourceful, scrappy, and leave no stone unturned.

Requirements

• Desire to see how a high performing commercial organization actually runs – intelligence, reporting, enablement, talent – from the inside, with a clear growth path.
• Interest in working at the front edge of AI-enabled commercial operations.
• Ability to thrive in ambiguity, seek out unfamiliar challenges, and shape how a team scales.
• Motivation to face off against one of our generation's defining problems: access to mental healthcare.

Benefits

• Equity compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development