[Hiring] Senior Applications Engineer @Liberty Dental Plan Careers

Role Description

Are you an experienced IT professional who thrives on solving complex application challenges and driving business-critical technology solutions? Join Liberty Dental Plan and play a key role in supporting, optimizing, and enhancing the applications that power our organization and help us deliver exceptional service to our members and providers.

The Senior IT Applications Analyst serves as a senior technical and functional expert responsible for the support, optimization, and continuous improvement of enterprise applications. This role partners closely with business stakeholders, vendors, architects, infrastructure teams, and project teams to ensure reliable application performance, implement enhancements, resolve complex issues, and support long-term technology strategies.

What You'll Do

• Lead the support and administration of enterprise applications, ensuring stability, availability, performance, and user satisfaction.
• Serve as the senior escalation point for complex production issues, conducting root cause analysis and implementing long-term solutions.
• Collaborate with business stakeholders to identify opportunities for process improvements and translate business needs into technical solutions.
• Lead application enhancement initiatives through requirements gathering, design, testing, deployment, and post-implementation support.
• Manage vendor relationships, including issue resolution, enhancement requests, service-level performance, and strategic roadmap discussions.
• Coordinate application dependencies involving APIs, integrations, cloud services, infrastructure, security controls, and data exchanges.
• Perform advanced Microsoft SQL Server analysis, troubleshooting, data validation, and approved data updates while maintaining data integrity.
• Partner with architecture, cybersecurity, infrastructure, and development teams to align solutions with enterprise standards.
• Develop and maintain technical documentation, support procedures, process flows, and knowledge base articles.
• Lead system, integration, and user acceptance testing activities.
• Mentor junior analysts and contribute to application roadmaps, modernization efforts, and continuous improvement initiatives.
• Ensure compliance with change management, audit, security, and regulatory requirements.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, or a related field.
• Minimum of 4 years of experience in application support, systems analysis, business applications, or related IT roles.
• Experience supporting enterprise applications and vendor-managed solutions.
• Advanced Microsoft SQL Server expertise, including query development, troubleshooting, data analysis, validation, and remediation.
• Experience with APIs, web services, system integrations, ETL processes, and application interfaces.
• Working knowledge of application development technologies such as .NET, C#, Java, REST services, or similar platforms.
• Strong understanding of application lifecycle management, incident management, and service delivery practices.
• Excellent analytical, problem-solving, communication, and stakeholder management skills.

Requirements

• Experience with Health Solution Plus/Conduent.
• Graduate degree in Business Administration, Information Systems, or a related discipline.
• Healthcare payer, dental insurance, managed care, or regulated industry experience.
• Experience supporting SaaS, cloud-based, or hybrid application environments.
• Familiarity with ITIL principles and best practices.
• Experience leading application enhancement projects and mentoring junior team members.
• Knowledge of healthcare operations, claims, enrollment, provider management, or customer service platforms.

Benefits

• Competitive pay structure and savings options to help you reach your financial goals.
• Excellent 401(k) retirement benefits, including employer match, Roth IRA options, immediate vesting during the Safe Harbor period, and access to professional financial advice through Financial Engines.
• Affordable medical insurance, with low-cost premiums for employee-only coverage. Liberty subsidizes the cost for eligible dependents enrolled in the plan.
• 100% employer-paid dental coverage for employees and eligible dependents.
• Vision insurance with low-cost premiums for employee-only coverage and dependents.
• Company-paid basic life and AD&D insurance, equal to one times your base salary, with options to purchase additional supplemental coverage.
• Flexible Spending Accounts for healthcare and dependent care expenses.
• Voluntary benefit programs, including accident, critical illness, and hospital indemnity insurance.
• Long-term disability coverage.
• Expansive wellness programs, including company-wide wellness challenges, BurnAlong memberships, and gym discounts.
• Employee Assistance Program (EAP) to support mental health and well-being.
• Generous vacation and sick leave policies, with the ability to roll over unused time.
• 10 paid company holidays.
• Tuition reimbursement for eligible educational expenses.
• Remote or hybrid work options available for various positions.