[Hiring] Senior Application Support Engineer @Recruit

Role Description

Our client is a privacy-preserving data collaboration platform used by enterprise financial services, retail, and data-intensive clients across South Africa, the UK, US, UAE, and Brazil. The company’s client-facing product is the company’s Desktop Connect v2 (“Desktop Connect”), an Electron desktop client with a Vue.js renderer and C# backend that runs on client Windows/macOS endpoints, backed by Server Connect, a C# .NET console application that runs on the client’s own Windows or Linux servers to handle the server-side connection.

This role owns getting that application installed, trusted, and running in environments they don’t control, and diagnosing it — end to end, across the application code, the desktop client, and the surrounding network — when it doesn’t. This is not a help-desk role.

What you’ll do:

• Serve as the primary technical point of contact for enterprise clients running into trouble with Desktop Connect.
• Own remote support sessions from first contact through verified resolution — triage, clear communication, and a written summary of what happened and why.
• Lead remote installations and upgrades into corporate networks with real security constraints and validate that they actually work post-deployment.
• Spot patterns across recurring cases and drive them to a permanent fix — in the product, the docs, or the install process.
• Own the company’s installation documentation and support knowledge base as living systems, not static files.

Qualifications

• Hands-on C# — sufficient to read, debug and interpret application code, stack traces, and logs.
• Hands-on Vue.js and Electron diagnostic experience at equivalent depth to C#.
• Working, hands-on familiarity with Angular — enough to make small, safe bug fixes to the company's companion web app.
• Comfortable working from the command line on both Windows and Linux server environments.
• Proven experience diagnosing complex enterprise environment failures.
• Proficiency with Azure Monitor and Log Analytics for operational troubleshooting.
• Clear, professional written and verbal communication.
• 5+ years in a technical support, solutions engineering, or platform engineering role, with at least 2 years client-facing.

Requirements

• Application-layer diagnosis, both directions of the stack, at equal depth.
• C# diagnosis — read and interpret application code, stack traces, and logs.
• Vue.js/Electron diagnosis — diagnose client-side failures using browser DevTools.
• Server Connect diagnosis — troubleshoot the Server Connect .NET console application.
• Environment and network diagnosis — firewall rules, proxy configuration, certificate trust chains.
• Observability — use Azure Monitor and Log Analytics to query, interpret, and act on telemetry and error logs.
• Classification — tell the difference between a support/config issue, an environment issue, and a genuine product bug.
• Triage incoming cases by severity and manage client expectations.
• Contribute to small bug fixes and stability improvements across the C# backend, the Vue.js/Electron desktop client, and the Angular web app.
• Escalation availability for confirmed client incidents outside standard South Africa business hours.
• Contribute to Azure networking discussions relevant to client deployments.

Benefits

• Opportunity to work in a role with real technical depth and client-facing stakes.
• Ability to eliminate recurring failures and improve the overall client experience.