[Hiring] Senior Agency Process Specialist @Allstate

Role Description

The Senior Agency Process Specialist is accountable for the delivery and implementation of business processes at agencies. By working primarily with agency staff (e.g., Licensed Sales Producers [LSPs]), APSs will conduct:

• Agency Process Reviews: Reviewing agency processes and offering guidance to improve business results.
• Customer Engagement & Growth Process Implementations: Assisting with implementation of agency processes required to improve customer engagement and growth.
• Lead, coach, and develop new APAs or APSs.

Key Responsibilities:

• Supports LSPs to drive improved business results, including the measurement of results and follow-up of process implementations.
• Implements processes by working with agency staff through process reviews and observation, and providing advice, tips, suggestions for improvement. Shares best practices across agencies and peers.
• Assists agency owners with the implementation of consistent business processes, with a focus on Growth and Customer Engagement.
• Identifies skill gaps and reinforces education with agency owners and LSPs.
• Operates virtually for agency consultations. May travel to new agency locations for initial support.
• Maintains accurate and timely records of agency support activities by journaling and using appropriate tracking tools.
• Supports Field Sales Leaders (FSLs) in assisting agency owners to achieve goals outlined in the agency compensation program, implement agency business plans, and align processes with company objectives.
• Takes accountability of communicating updates and progress with FSL regarding process support activities conducted at their agencies.
• Maintains proactive working relationship with LSPs, including follow-up process reviews and periodic assessments.

Qualifications

• 4 year Bachelor's Degree (Preferred)

Requirements

• 3 or more years of experience (Preferred)
• This job does not have supervisory duties.
• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Benefits

• Compensation offered for this role is $75,100.00 - $126,325.00 annually and is based on experience and qualifications.
• Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
• Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.
• When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.