[Hiring] Senior Agency Management Specialist @Selective Insurance Company of America

Role Description

Serves as a liaison between the company and agents and acts as a relationship manager for our agents, regional underwriting team, and corporate departments. Assess the strengths and weaknesses of agents and assists them in achieving a mutual goal of profitable growth in both volume and policy count. Ensures that agents are familiar with and use Selective’s initiatives, products, policies, procedures, and services. Conducts training and trains and mentors AMS at lower levels. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements.

Responsibilities

• Develop a profitable agency force that is familiar with Selective’s initiatives, products, policies, procedures, and services.
• Make consistent underwriting decisions, adhere to company pricing philosophies, and promote ease of doing business with Selective.
• Monitor agency results and follow up with agents regarding growth/profitability/share of wallet and compliance with company initiatives, procedures, and policies.
• Develop professional working relationships with agents, regional underwriting and claim teams, and corporate departments.
• Conduct underwriting, sales, and information technology training for agents and their staff.
• Keep two-way communication between agent and company continuously open and viable; encourage agent usage of all Selective systems including CLAS, PLUS, and eSelect.
• Perform inspections as determined by Loss Control Guide, make risk improvement or correction of deficiency recommendations, and promptly follow up on same, documenting the file accordingly.
• Stay alert for and advise the company of any industry information, new ideas, products, or any changes in other carrier philosophies that could positively or adversely affect Selective.
• Audit agents' One & Done book of business and provide quality assurance feedback to agents and the underwriting team.
• Meet regularly and frequently with CMS, Loss Control Rep, Bond Rep, Personal Lines Rep (if applicable) to discuss agency results and opportunities for greater growth and profitability.
• Must be able to drive an automobile to travel within territory. Car travel represents approximately 40-50% of employee’s time.

Qualifications

• Must be results-oriented with a proven track record in establishing, prioritizing, and achieving business goals.
• This role is for a seasoned AMS with a proven track record.
• Demonstrated superior communication, negotiation, and presentation skills.
• Must be a high achiever with superior organizational skills who is self-motivated, pro-active, flexible, and able to work independently from a remote location.
• Must be able to maximize technology to ensure high productivity (Must be proficient with Microsoft Word, Excel, PowerPoint, and all internal business-related software).
• Must have a valid state-issued driver’s license in good standing and be able to drive an automobile.

Requirements

• College degree preferred with 6+ years underwriting, marketing, or field underwriting experience.
• The following experience is also preferred:
• 4 years Agency Management, rating
• 3 years Claims, loss control-inspection

Benefits

• Competitive base salary
• Incentive plan eligibility at all levels
• Comprehensive health care plans
• Retirement savings plan with company match
• Discounted Employee Stock Purchase Program
• Tuition assistance and reimbursement programs
• 20 days of paid time off

Pay Range

USD $111,000.00 - USD $144,000.00 /Yr.

Additional Information

Selective is an Equal Employment Opportunity employer. That means we respect and value every individual’s unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view, and experiences – and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions.

For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.