[Hiring] Select Manager @Patra Corporation

Role Description

Under direction, the Select Manager proactively and efficiently leads a team of Account Managers to meet clients’ customer service needs while adhering to Patra Select Servicing Standards.

• Manage and mentor Account Managers through regular check-ins, coaching, constructive feedback, and strength development; taking action on issues and reporting such to Senior Manager and coordinating with Training Manager as needed.
• Conduct interviews and make hiring selections in coordination with one additional Manager.
• Ensure each Account Manager has proper licensing, and back-ups for phones, emails, and tasks and oversee desk time management and organization for the team.
• Participate in weekly Leadership meetings, Leadership Cohorts, and Manager meetings.
• Act as a resource for Account Managers regarding markets, coverages, and time management.
• Assist Implementation Consultants with new hire training and coordinate on workflows and utilization of the team.
• Interact with Agency Contact as needed on all relevant issues.
• Assist implementation of all new initiatives as directed by the Management team.
• Hold monthly team meetings to communicate department updates, goals, etc.
• Complete compliance audits for all team members.
• Other duties as assigned.

• Maintain knowledge of various states insurance guidelines.
• Understand customer challenges and partner to find solutions.
• Identify and communicate to team leads any areas where efficiencies can be improved as well as various other elements of the department such as increasing revenue.

Qualifications

• Minimum of 6 months experience – 1 year preferred – with Patra.
• Active Property & Casualty Insurance License.
• Minimum internet speed of 6 mbps download and 3 mbps upload; Wired Ethernet cable connection from home router to computer; No satellite.

Requirements

• Foster relationships at all levels of the organization.
• Coaching/mentoring mindset.
• Proficiency to identify problems and provide sound resolution.
• Ability to remain calm under pressure and project a positive attitude to the team.
• Detail-oriented with superior organizational skills.
• Act with initiative and determination with little supervision.
• Excellent verbal and written communication skills.
• Excellent computer/internet/Microsoft skills.
• Excellent time management skills.

Work Standards

• Demonstrates the ability to work well with Patra colleagues and clients and with external organizations.
• Demonstrates commitment to personal responsibility and value for safety and respect.
• Communicates concerns.
• Uses and promotes safe respectful behaviors based on training and lessons learned.
• Subject to and expected to comply with all applicable Patra Corp policies and procedures.