[Hiring] Seasonal Lead Virtual Tax Professional @H&R Block Management

Role Description

As a Seasonal Lead Virtual Tax Professional, you will lead a remote team of Virtual Tax Professionals focused on resolving complex tax matters. You will play a critical role in ensuring accurate tax outcomes, consistent client experiences, and strong team performance through virtual leadership, technical expertise, and ongoing coaching. This role combines people leadership with hands-on tax guidance and quality oversight in a fully virtual environment.

Day to day, you’ll...

• Recruit, interview, and hire seasonal Virtual Tax Professionals to meet business needs
• Deliver training on tax policies, transcript analysis, virtual platforms, and workflow systems
• Create, manage, and adjust team schedules to support coverage and performance goals
• Monitor attendance, productivity, and compliance with virtual work expectations
• Review performance metrics and provide timely coaching and feedback
• Foster a collaborative and inclusive virtual work environment
• Provide technical tax support and guidance on complex tax scenarios
• Guide associates in interpreting IRS transcripts and identifying resolution opportunities
• Ensure adherence to Internal Revenue Service requirements and company compliance standards
• Support client escalations and virtual service delivery as needed

Qualifications

• High school diploma or equivalent
• Ability to lead, motivate, and coach remote teams effectively
• Excellent verbal, written, and interpersonal communication skills
• Experience serving clients in a virtual or remote environment
• Flexibility to work extended or varied hours during the seasonal period
• Internet speed of at least 15 Mbps
• Supervisory or people leadership experience
• 3 years of experience in tax preparation and/or tax research

Preferred Qualifications

• Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience
• Circular 230 credential (attorney, EA or CPA)
• Experience leading remote teams

Benefits

• Competitive pay
• Comprehensive benefits
• Support for life both in and outside of work
• Medical and prescription drug coverage
• Participation in the H&R Block Retirement Savings Plan (401(k) Plan)
• Employee Assistance Program
• (Virtual) fitness center programs
• Associate discount program
• Business Travel Accident Insurance
• Associate Tax Prep benefit

Pay Range

The pay range for this position is $25.10 - $37.64/Hr. Local minimum wage laws apply. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan.