[Hiring] Scientific Support Specialist @Uncountable Inc.

Role Description

This role is built for a scientist who is as energized by solving a customer's problem at 9am as they are by closing out the last ticket of the day — and who takes genuine pride in being the person customers can count on.

As a Scientific Support Specialist, you will own steady-state support for Uncountable's SMB customers and a select group of designated mid-market accounts. You are the first line of contact when something isn't working, when a customer has a question, or when a new need surfaces — and you're responsible for making sure every one of those moments is handled with speed, care, and follow-through.

While programming skills are not needed for this role, this is technically demanding, customer-facing work. You'll triage and resolve inbound support tickets, investigate platform behavior, coordinate with the Scientific Implementations team on continuity across accounts, and escalate clearly to engineering when needed. You'll also play a proactive role in identifying patterns, improving processes, and making sure issues get fixed — not just worked around.

This is a fully remote position. Depending on your regional location, you will work during standard US or EU business hours to provide consistent, real-time coverage for your assigned customer accounts. Strong communication habits and the ability to operate independently are essential.

Qualifications

• A B.S. or higher in chemistry, materials science, biology, chemical engineering, or a related field — or equivalent hands-on experience in a scientific or technical environment
• Comfort investigating platform behavior, data problems, and configuration issues
• Comfort working with data in Excel or similar tools; Python or other scripting skills are a significant plus
• Hands-on comfort with scientific or technical software — ELNs, LIMS, instrument software, or data analysis tools
• Strong written and verbal communication skills in English
• Willingness and ability to work standard US or EU business hours
• You notice what others miss, follow through without being reminded, and keep meticulous records
• You treat an unresolved customer issue like an open loop that needs to be closed

Requirements

• Hands-on lab experience — time spent running experiments gives you instant credibility with our customers
• Experience in a customer-facing, support, or technical consulting role
• Demonstrated proficiency using Gen AI / LLM tools (e.g., Claude, ChatGPT, Copilot)
• Familiarity with ticketing and workflow tools (Jira, Linear, or similar)
• Exposure to data management concepts: structured spreadsheets, databases, ELNs, or LIMS
• Python or scripting experience for data investigation or processing
• Familiarity with more than one scientific domain (e.g., coatings and polymers, or pharma and food science)

Benefits

• Competitive local-market compensation with performance bonus
• Fully remote with working hours aligned to US or EU business hours based on your region
• Health benefits in accordance with local regulations and market norms
• Paid time off and public holidays per local standards
• Direct mentorship from experienced implementation managers and a clear path to increased ownership