[Hiring] Scheduling Specialist & Data Entry @Zipdev

Role Description

Our client is seeking a detail-oriented and client-focused Scheduling Specialist & Data Entry (Escrow) to support their fast-paced real estate closing operations. This role serves as the critical connection between escrow officers, notaries, and home buyers, ensuring every signing experience is smooth, accurate, and professionally managed.

We are looking for someone with exceptional communication skills, a strong service mindset, and outstanding attention to detail. This is more than an administrative role; it’s an opportunity to become a trusted operational partner within a growing company that values precision, professionalism, and long-term collaboration.

Responsibilities

• Client Coordination & Scheduling
  • Manage outbound calls to home buyers and renters to coordinate notary signing appointments
  • Provide a warm, professional, and service-oriented customer experience
  • Confirm scheduling details and ensure smooth communication between all parties involved
• Data Entry & Quality Assurance
  • Review and enter file information with a high level of accuracy
  • Verify documentation and appointment details to prevent errors or delays in closings
  • Maintain organized and accurate digital records and workflows
• Client Support & Communication
  • Act as a professional representative of the Caffeinated Closers brand
  • Respond to client questions and provide timely updates throughout the signing process
  • Ensure clients feel supported, informed, and prioritized at every stage
• Operational Support
  • Assist with maintaining workflow organization and task tracking
  • Ensure documentation and processes meet company quality standards
  • Collaborate with internal teams to support efficient day-to-day operations

Qualifications

• 2 years of experience in administrative roles or similar fields
• Excellent English communication skills (written and verbal)
• Strong customer service and phone communication skills
• High attention to detail with an accuracy-focused mindset
• Ability to manage multiple tasks and maintain organization in a fast-paced environment
• Reliable home office setup with high-speed internet and a quiet workspace
• Availability to work 9:00 AM – 5:00 PM Pacific Time
• Must be based in LATAM

Requirements

• Previous experience in customer service, real estate, escrow, title, or mortgage industries (Nice to Have)
• Experience scheduling appointments or coordinating operations (Nice to Have)
• Familiarity with CRM systems or administrative workflow tools (Nice to Have)
• Experience handling sensitive documentation or client information (Nice to Have)

Benefits

• Work remotely Monday - Friday, 40 hours a week (no weekends)
• Vacation: 10 business days a year
• Holidays: 5 National Holidays a year
• Company Holidays: 5 Company Holidays a year (Christmas Eve, Christmas Day, New Year's Eve, New Year's Day, Zipdev Day)
• Parental Leave
• Health Care Reimbursement
• Active Lifestyle Reimbursement
• Quarterly Home Office Reimbursement
• Payroll Deduction Purchase Plans
• Longevity Bonus
• Continuous Learning Bonus
• Access to Training and Professional Development Platforms