[Hiring] Scheduling Coordinator @SolutionCX, LLC

Role Description

The Scheduling Coordinator is responsible for managing survey scheduling operations and ensuring the quality and accuracy of survey submissions. This role serves as the primary point of coordination between homeowners and survey agents, confirming appointments, assigning survey requests, and monitoring schedules to ensure timely completion. The coordinator also performs quality checks on completed surveys to ensure all documentation, measurements, and required data meet client standards before progressing to the next stage of processing.

Key Responsibilities

• Contact homeowners to confirm their availability for surveys or site visits and clearly communicate scheduling options, survey expectations, and any preparation requirements.
• Update scheduling records based on homeowner responses and finalize confirmed schedules.
• Coordinate with survey agents to assign survey requests based on location, availability, workload, and project priority.
• Provide survey agents with necessary project details, homeowner information, and site instructions to ensure proper preparation for surveys.
• Follow up with survey agents to confirm attendance for assigned surveys and ensure timely arrival at scheduled locations.
• Monitor daily schedules and address potential delays, conflicts, or rescheduling needs.
• Communicate schedule changes or updates with both homeowners and survey agents as needed.
• Review and approve completed survey submissions to ensure they meet client specifications and quality standards.
• Verify the accuracy of measurements, documentation, and required data before forwarding surveys to the next stage of design or processing.

Qualifications

• A bachelor’s degree in Business Administration, Operations Management, or a related field is preferred.
• Previous experience in scheduling, operations coordination, customer service, quality control, solar experience is preferred.
• Strong organizational and scheduling management skills.
• Excellent communication skills for coordinating with homeowners and field agents.
• High attention to detail for reviewing survey submissions and ensuring quality standards.
• Ability to manage multiple tasks and prioritize workloads in a fast-paced environment.
• Problem-solving skills to address scheduling conflicts or operational issues.
• Experience using communication and collaboration tools (e.g., Slack, Intercom).
• Familiarity with scheduling systems or operational management platforms.
• Basic proficiency in data tracking and documentation.

Benefits

• Full government-mandated benefits: SSS, PhilHealth, and Pag-IBIG.
• Additional Pay: Night differential pay and holiday compensation.
• 13th-month pay bonus.
• Free HMO coverage with 1 free dependent upon regularization.
• Paid leave entitlements upon regularization.
• Accident insurance for added peace of mind.
• Quarterly Perfect Attendance Incentives.
• Company-Sponsored Events – Team building, employee engagement programs, and more.