[Hiring] SCALE WMS Consultant @Fulfillment IQ

Role Description

The SCALE WMS Consultant is responsible for leading the SCALE WMS implementation, actively participating in the SCALE WMS design, configuration, and WMS implementation projects. Serve as the subject matter expert on Manhattan Associates (MA) SCALE WMS, based on an in-depth knowledge of functional areas such as:

• Inbound
• Outbound
• Inventory management
• MHE
• Unique business activity requirements of the client

Key Responsibilities:

• Manhattan Scale WMS implementation & Support.
• Perform system configuration of Manhattan Associates SCALE WMS.
• Collaborate with client’s team during software design process to understand business requirements, issues, and changes to existing functionalities.
• Documentation of Requirements, SOP documents creation.
• Translate the user requirements into functional and technical design, application configuration.
• Documenting all aspects of the system (e.g. URS, process flows, functional specifications, technical design, application configuration, test scenarios, support documents, etc.) according to internal procedures.
• Coordinates problem solution with multiple external vendors for TMS, packing & conveyor system.
• Facilitate and support functional and user acceptance testing.
• Troubleshoot operational and technical issues within SCALE and integrations.
• Drive operational efficiency through people, process, and technical improvements.
• Coordinate with Manhattan Associates development and support teams as needed.

Qualifications

• Bachelor’s degree required; preference given to candidates with a degree in Engineering or a related field.
• 2+ years’ experience of Manhattan Scale implementations.
• Strong understanding of Supply chain Principles with expertise in Warehouse management.
• Complete understanding of inbound, inventory, and outbound in a warehouse.
• PL/SQL expertise, Cloud Basic Understanding.
• Hands-on with SSRS, MHE, New Site rollout, Automation.
• Good knowledge of implementing and supporting ERP integration with SCALE.
• Ability to provide front-line support to warehouse staff from training through daily support.
• Experience troubleshooting Manhattan WMS and LMS applications.
• Extensive hands-on experience supporting Manhattan SCALE WMS in high-volume, multiple warehouses, and multiple building operations.

Requirements

• Implementation Success: Timely completion of configuration, integrations, and rollout milestones.
• System Stability: Reduced defects during UAT/go-live, minimal post-deployment issues.
• Process Alignment: Accurate documentation (URS, SOPs, test cases), business requirements mapped effectively into SCALE.
• Operational Efficiency: Improved warehouse KPIs (inventory accuracy, order fulfillment rates, throughput).
• Collaboration: Positive client and cross-vendor feedback, effective coordination with Manhattan Associates and integration partners.
• Support & Training: Timely issue resolution, successful knowledge transfer, and end-user adoption.

Benefits

• Work That Matters: Be part of projects that reshape the supply chain industry and create real-world impact.
• Career Growth That Matters: Opportunities for training, mentorship, and new challenges.
• Flexibility to Thrive: Options for remote, hybrid, or on-site work.
• We Celebrate You: Recognition of contributions and milestones with rewards.
• A Collaborative Culture: Work alongside industry experts in a supportive environment.
• Employee Health: Supplementary benefits plan including medical coverage and wellness program.
• Time Off: Paid time off including statutory vacation, sick leave, and public holidays.
• Professional Growth: Dedicated learning and development budget.
• Flexible Work: Access to flexible work hours and remote options.
• Perks: Reimbursement for business travel, internet, workstation costs, anniversary rewards, and ESOP program.
• Community Engagement: Team events and in-person organizational meetups.