[Hiring] SAP SF Qualtrics - Lead Consultant @Rolling Arrays - Consulting

Role Description

Owns end-to-end module delivery, leads client workshops, drives solution architecture decisions, develops junior talent, and ensures project quality and timely delivery. Carries mandatory team leadership accountability.

Key Tasks

• Project Leadership: Manage full lifecycle of SF implementations from initiation through go-live and support.
• Lead module-specific workshops and align business requirements with system capabilities.
• Solution Architecture: Design cross-module integration processes and workflow customizations.
• Provide expert guidance on configuration strategy and system optimization.
• Stakeholder Engagement: Serve as the primary consultant for senior client stakeholders.
• Drive milestone sign-offs and manage escalations effectively.
• Team Leadership & Mentoring: Delegate and supervise junior consultant workstreams.
• Mentor team members and support their HRIS certification journeys.
• Conduct regular 1:1s and provide structured, actionable feedback.

Competencies Required

• Functional Competency:
  • Process Ownership – Leads end-to-end module or functional process delivery.
  • Integration Oversight - Owns end-to-end integration validation and troubleshooting.
  • QA Governance - Owns QA cycles; sets standards and review discipline.
  • Project Reporting – Owns project reporting and drives transparency across stakeholders.
• Behavioral Competency:
  • Leadership: Inspires confidence and drives team performance.
  • Task Ownership: Takes initiative, flags risks, and ensures timely delivery.
  • Consulting Skills: Guides clients through ambiguity and change.
  • Problem Solving: Solves complex problems with strategic foresight.
  • Stakeholder Management: Influences outcomes through strategic engagement.
  • Escalation Management: Prevents escalations through proactive risk handling.
  • Change Attitude: Drives change with positive mindset and resilience.
  • Attention to Detail: Producing consistently high-quality work.
  • Team Leadership: Drives team performance and alignment.
  • Mentoring: Coaches peers and guides best practices.
  • People Development: Gives structured feedback and supports growth.

Requirements

• Bachelor's degree from a recognized institution.
• 7–10 years of HRIS experience; led at least 5 end-to-end implementations.
• Strong leadership, client management, and communication skills.
• Ability to manage competing priorities and guide cross-functional teams.
• Demonstrated people management and team development capability.
• Qualtrics Platform Expertise.
• End-to-end hands-on experience in:
  • Survey building (logic, piped text, quotas, workflows)
  • Dashboard creation (CX Dashboards, EX Insights)
  • Workflow automation (email triggers, alerts)
• Modules knowledge:
  • CX, EX, Lifecycle, 360, Text iQ (text analytics)
• Integration experience:
  • APIs, SFTP, CRM tools like Salesforce
  • HR systems like SAP SuccessFactors