[Hiring] SAP Primary Support Engineer @Support Revolution

Role Description

We’re growing, and we’re looking for an experienced SAP Primary Support Engineer to join our growing SAP practice and play a key role in supporting mission-critical SAP environments for our clients. This is more than a traditional support role. You’ll take end-to-end ownership of SAP cases, combining your technical ABAP expertise with strong functional SAP knowledge to investigate issues, identify root causes and deliver effective solutions. You’ll work closely with customers, delivery teams and technical specialists, helping ensure their SAP environments remain reliable, efficient and continually improving.

As our SAP Primary Support Engineer, you'll:

• Own & solve SAP cases: Provide expert SAP support across modules such as SD, FICO, HR/Payroll, WM, BW and/or MM, investigating issues, identifying root causes and delivering effective solutions.
• Configure & optimise: Troubleshoot, configure and optimise SAP solutions, ensuring reliable performance and a great user experience.
• Build client relationships: Act as a trusted point of contact, bridge technical and business teams, lead client discussions and communicate solutions clearly.
• Deliver quality solutions: Work with SAP delivery and development teams to implement, test and validate fixes while meeting agreed SLAs and quality standards.
• Drive continuous improvement: Identify recurring issues, recommend preventative measures and implement improvements that enhance system functionality and client experience.
• Stay ahead of SAP innovation: Keep up to date with SAP releases, best practices, industry trends and emerging technologies, including AI, and apply these to client solutions.
• Share knowledge: Contribute technical insights, best practices and lessons learned across the SAP practice.

Qualifications

• 8+ years of SAP functional experience, with strong expertise in one or more SAP modules such as SD, FICO, HR/Payroll, WM, BW and/or MM.
• Strong hands-on SAP ABAP experience and a good understanding of technical SAP environments.
• Proven experience investigating, diagnosing and resolving complex SAP issues.
• Strong SAP configuration and troubleshooting skills.
• Experience working across technical and functional teams to deliver effective solutions.
• Excellent analytical and problem-solving skills, with the ability to identify root causes and develop practical solutions.
• Strong communication skills and confidence working directly with clients and business stakeholders.
• A proven ability to take ownership of cases and drive issues through to resolution while meeting SLAs.
• A collaborative mindset with a willingness to share knowledge and support team development.
• A continuous improvement mindset, with an interest in SAP innovation, AI and emerging technologies.

Benefits

• Competitive Salary: We value your hard work with a competitive package to be discussed from the very first conversation.
• Generous Annual Leave: Take plenty of time to recharge with 33 days holiday, inclusive of bank holidays, plus extra days as you grow with us.
• Annual Leave Purchase Scheme: Need more time to relax? Purchase up to 5 additional days leave per annum.
• Birthday Leave: Your birthday is yours – take the day off and enjoy it your way.
• Length of Service Rewards: Enjoy rewards like bonuses, extra leave, and paid sabbaticals for your dedication.
• Company Pension Scheme: Secure your future with our Company pension scheme.
• Perkbox Perks: Treat yourself with discounts, cashback, and wellness benefits.
• Fully Remote Model: Enjoy the flexibility of working 100% remotely, from wherever you are in the UK - no office required!
• Employee Wellbeing: We’ve got your back with EAP, eye tests, flu vouchers, and excellent sick pay if you’re ever unwell.
• Personal Development: We invest in you with tailored training and career growth.
• Employee Referral Scheme: Get rewarded for bringing great talent to our team.