[Hiring] SAP IS-U CRM Senior Consultant @Deloitte

Role Description

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced SAP IS-U CRM, Senior Consultant you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery.

• Provide strategic and in-depth research, analysis, and recommendations related to Customer Service business processes, operational performance, and continuous improvement initiatives.
• Document business requirements and support compliance with applicable regulatory, operational, and internal control requirements.
• Serve as a subject matter expert (SME) for CRM and front-office Customer Service processes and transactions, and regulatory and operational support.
• Act as a liaison between the business area and technical support organizations to ensure business needs are properly documented and translated into technical requirements.
• Support business process analysis, procedure development, workflow optimization, issue resolution, testing, validation, and implementation of operational improvements.
• Support business continuity, governance, risk identification, escalation, operational reporting, and execution of departmental priorities.
• Communicate regularly with Engagement Managers (Directors), project team members, and representatives from various functional and/or technical teams, including escalating any matters that require additional attention and consideration from engagement management.

Qualifications

• 6+ years experience in Change Management
• 6+ years SAP experience
• Advanced knowledge of utility Customer Service operations, SAP utility system processes, query and reporting tools, and data analysis.
• Advanced proficiency in Microsoft Office applications, including Excel, PowerPoint, Word, and SharePoint.
• Advanced understanding of Web Applications.
• Strong communication skills.
• Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience.
• Limited immigration sponsorship may be available.
• Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve.

Requirements

• Analytical ability to manage multiple projects and prioritize tasks into manageable work products.
• Can operate independently or with minimum supervision.
• Excellent Written and Communication Skills.
• Ability to deliver technical demonstrations.

Benefits

• At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits.
• Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively.
• Deloitte’s purpose is to make an impact that matters for our people, clients, and communities.
• From entry-level employees to senior leaders, we believe there’s always room to learn.