[Hiring] Salesforce Business Analyst @AAA-The Auto Club Group

Role Description

The Salesforce Business Analyst will be responsible for assisting in gathering requirements, configuring, maintaining, and supporting Salesforce solutions to meet our business needs.

Key Responsibilities

• Collaborate with cross-functional teams to ensure alignment between business needs and Salesforce functionality.
• Gather, refine and drive requirements.
• Build business stakeholder relationships.
• Uncover needs through flow diagrams.
• Facilitate requirements working sessions.
• Relay and clarify requirements for the development and testing teams.
• Prepare and/or review test cases.
• Provide training for pre and post deployment.
• Maintain a healthy refined backlog.
• Participate in Agile ceremonies.

Qualifications

• A bachelor’s degree in Business Administration, Information Systems, or related field, or equivalent work experience.
• 2+ years experience in Salesforce as an Administrator or Business Analyst.
• Knowledge of Sales and Service processes in Salesforce.
• Strong analytical and problem-solving skills.
• Good written and verbal communication and interpersonal skills.
• Ability to work both independently and collaboratively in a team environment.
• Ability to pivot in a fast-paced environment.
• Understanding of Agile mindset.

Requirements

• Certified as Salesforce Administrator preferred.

Benefits

• Competitive annual salary of $95,000 - $115,000 with annual bonus potential, based on performance.
• Medical plans with multiple coverage options, including HSA eligibility.
• Prescription drug coverage.
• Dental and vision benefits.
• Employee Assistance Program (confidential support services).
• Company-paid basic life insurance.
• Optional supplemental life insurance and dependent coverage.
• Short-term and long-term disability coverage.
• Critical illness, accident, and pet insurance options.
• 401(k) plan to support long-term financial goals.
• Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment.
• Full-time new employees will receive up to 12 PTO days annually.
• Paid Holidays: Full-time employees are eligible for 10 company-paid holidays annually.
• Paid leave programs, including parental, bereavement, jury duty, and military leave.
• Tuition assistance (up to $5,250 annually; 80% covered by ACG).
• Professional certification support with 100% reimbursement for eligible programs.
• Complimentary AAA membership with roadside assistance and travel discounts.
• Adoption assistance program.