[Hiring] Salesforce Business Analyst @ACI Infotech

Role Description

• Conduct requirements definition for Salesforce solutions
• Conduct project planning and estimating efforts as needed
• Collaborate closely with business stakeholders to understand their business requirements, informational needs, and data sources
• The Salesforce Business Analyst will translate these business needs into clearly defined and documented detailed business requirements/functional requirements inclusive of business use cases, process flows, data flows, traceability matrices as well as report mock-ups
• Plan, facilitate, and conduct requirements elicitation sessions, meetings, and presentations
• The Salesforce Business Analyst will assess production support and data issues encountered by end users and assist in problem resolution
• Participate in the development of User Acceptance Test planning documentation, including test plans and scripts, based on business and functional requirements
• Facilitate UAT execution phase and work with business stakeholders and project manager to obtain user acceptance test signoff
• Provide Salesforce processing subject matter expertise to the IT team throughout the project; Review development and test deliverables as needed

Qualifications

• Experience in Salesforce (SFDC) CRM with end to end implementation experience
• Salesforce.com integration experience, including between different business systems as well as working with integration tools
• Experience soliciting, gathering and analyzing user input and requirements
• Experience creating wireframe documents with information architecture
• Experience authoring requirements, definition and related documentation
• Experience collaborating with business stakeholders, business process owners, technical project managers and technical teams to execute business analysis tasks
• Experience with large scale web projects (ideally involving the creation and launch of major e-commerce B2B websites) a plus
• Experience in cognitive design, information architecture and user-centered design a plus

Requirements

• Bachelor's degree or equivalent qualification