[Hiring] Salesforce Business Analyst @Tate & Lyle

Role Description

The Salesforce Business Analyst is a hands-on, business-facing Salesforce expert who partners closely with stakeholders to translate business needs into scalable Salesforce solutions. This role blends technical configuration with business process improvement, serving as a trusted advisor to Business Process Owners (BPOs) and users while contributing to the ongoing evolution of the Salesforce platform.

This role is part of a small team embedded in the business, partnered with IT. You are expected to be a strong advocate for the Commercial teams and additional users such as product management and sample fulfillment, ensuring their voices are heard and that the platform is continuously improved and evolved to enhance user experience towards efficiency and effectiveness towards a 360 view of the customer enabling the commercial team to be more successful at managing and developing customer relationships and developing and driving opportunities for growth.

Please note, for purpose of advertisement, role title/duties fit industry titling of SF Business Analyst, internal titling will be SF Business Specialist.

Key Responsibilities

• Stakeholder Advocacy & Partnership: Build deep-rooted trust with BPOs and cross-functional leaders by acting as their internal consultant and Salesforce expert. Represent their interests during technical discovery and ensure all system changes align with their strategic goals.
• User Experience (UX) Champion: Serve as a passionate advocate for the Sales and Tech Service teams. Proactively identify friction, frustration or confusion points in their daily workflows and design enhancements that help them be more efficient and effective in the system.
• Business Process Engineering: Analyze, map, and optimize end-to-end business processes. Challenge existing workflows and siloed thinking to find efficiencies and better ways of working, always keeping in mind user experience and the customer’s experience.
• Executing on Strategy: Execute the strategy set by the Product Owner, Salesforce Excellence Lead, in concert with the Product Owner and internal Salesforce IT team.
• Salesforce CPQ and Revenue Cloud: Maintain a deep understanding of CPQ to ensure effective pipeline capture and future customer contract and pricing integration with SAP.
• Data Strategy & Flow: Navigate BPOs through complex data challenges, ensuring data integrity and actionable reporting.

Qualifications

• Experience: Minimum 4+ years of hands-on experience in Salesforce administration or development, with a proven track record of driving system adoption in a fast-paced environment.
• Technical Proficiency: Salesforce Administrator certification is required; Platform App Builder or Developer certifications are highly preferred. Deep understanding of Salesforce CPQ and Salesforce Revenue Cloud architecture and configuration.
• Data Expertise: Strong skills in data modeling and management, including experience with Data Loader and understanding of relational database concepts.
• Business Acumen: Exceptional ability to translate "business speak" into "technical requirements." Comfortable leading discovery sessions and presenting solutions to executive stakeholders.
• Passionate and Results Oriented: A genuine "customer-first" mindset, energized by improving customer experience through better technology.

Requirements

• Deep expertise in Salesforce Flow, including designing, building, and maintaining automation that supports and enhances business processes.
• Working knowledge of Apex and Lightning Web Components is preferred.
• Experience with integrations with SAP and other business tools.

Benefits

• Medical, Dental, Vision coverages
• Paid time off package, including vacation, sick time, and 16 weeks of paid parental leave
• 401K with company match
• Company paid life insurance
• Additional benefits at no cost to employee such as: Lifestyle Spending Account, Identity Theft protection, Employee Assistance Program, telemedicine and more!
• Multiple Employee Resource Groups (ERGs) that support various communities.