[Hiring] Salesforce Administrator/Release Engineer @IIIIIIUS

Role Description

Please note: This role is contingent upon a contract award. While it is not an immediate opening, we are actively conducting interviews and extending offers in anticipation of the award.

ICF seeks an experienced Salesforce Administrator / Release Engineer to support a large-scale federal Salesforce environment. This role combines hands-on Salesforce administration with release engineering responsibilities across multiple Salesforce applications, environments, and application teams.

The Salesforce Administrator / Release Engineer will support:

• Platform configuration
• Environment management
• User and access administration
• Release coordination
• Deployment execution
• Sandbox management
• Technical documentation
• Production support

This role is ideal for someone who understands both the operational responsibilities of Salesforce administration and the discipline required to support frequent, high-quality releases in a secure federal cloud environment.

Job Location: Remote work is authorized. Must support US Eastern time zone working hours.

*If you accept this position, you should note that ICF does monitor employee work locations, blocks access from foreign locations/foreign IP addresses, and prohibits personal VPN connections.

Qualifications

• 3+ years as a Salesforce Administrator for large production orgs.
• 3+ years of hands-on experience in DevOps practices, including software release management, version control, and deployment automation (e.g., using tools like Git, Jenkins, or Salesforce DX).
• U.S. Citizenship required due to federal contract requirements.
• Candidate must have a current Public Trust clearance/suitability determination or an active DoD Secret clearance.
• Candidate must reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S.
• Candidate must have lived in the U.S. for three full years out of the last five years.

Requirements

• Configure, maintain, and support Salesforce applications and platform capabilities in a secure federal Salesforce cloud environment.
• Manage users, roles, permission sets, profiles, groups, queues, sharing rules, connected apps, service accounts, and other access/security configurations.
• Support Salesforce administration activities across multiple environments, including Integration, Stage, Production, sandboxes, and other approved development/testing environments.
• Create, refresh, validate, and decommission Salesforce sandboxes in coordination with application teams, release teams, and business owners.
• Configure Salesforce using native low-code/no-code capabilities, including flows, page layouts, Lightning record pages, custom objects, fields, validation rules, reports, dashboards, email templates, and user experience enhancements.
• Support Experience Cloud, Public Sector Solutions, Service Cloud, or other Salesforce capabilities as required by the customer environment.
• Coordinate, schedule, validate, and execute Salesforce releases, including major releases, minor releases, hotfixes, and production changes.
• Support release management processes, including release calendar management, deployment planning, release readiness reviews, change request preparation, rollback planning, and post-deployment validation.
• Work with development teams to package, validate, and deploy configuration, metadata, code, and data-related changes using approved DevSecOps processes.
• Support CI/CD pipeline activities using tools such as Salesforce CLI, Salesforce DX, Git, GitLab, GitHub, Jenkins, Copado, Gearset, or similar release automation tools.
• Create and maintain Git repositories, branches, deployment artifacts, release notes, and environment/version control documentation.
• Support technical design document reviews by identifying release dependencies, environment impacts, deployment risks, security impacts, regression considerations, and operational readiness needs.
• Troubleshoot release, deployment, environment, access, configuration, integration, and production support issues.
• Support incident response and hotfix activities by validating configuration issues, access problems, deployment defects, and platform-level concerns.
• Support data import, export, cleanup, validation, and migration activities using Data Loader, Data Import Wizard, reports, SOQL, or approved customer tools.
• Support occasional off-hours releases, production deployments, outages, hotfixes, or urgent operational needs.

Benefits

• Active Salesforce Administrator certification.
• Salesforce Advanced Administrator, Platform App Builder, Platform Developer I, Sharing and Visibility Architect, Identity and Access Management Architect, or other Salesforce certification.
• Experience supporting Salesforce Government Cloud implementations for federal, public sector, homeland security, law enforcement, or regulated customers.
• Experience with Salesforce Public Sector Solutions, Experience Cloud, Service Cloud, Salesforce Shield, OmniStudio, or large multi-org Salesforce environments.
• Experience administering OmniStudio components such as FlexCards, OmniScripts, DataRaptors, and Integration Procedures.
• Experience with SSO, MFA, identity management, email relay, external user administration, AppExchange package management, certificate management, and connected app governance.
• Experience supporting high-volume Salesforce release environments with major releases, minor releases, hotfixes, production changes, and technical design reviews.
• Experience supporting DevSecOps pipelines, automated code scans, static code analysis, quality gates, release approvals, and deployment automation.
• Experience with data migration tools and activities, including Data Loader, Data Import Wizard, SOQL, data validation, deduplication, and legacy-to-cloud migration support.
• Familiarity with API integrations, service accounts, connected apps, Salesforce Connect, Platform Events, Change Data Capture, REST/SOAP APIs, or middleware platforms.
• Familiarity with federal cybersecurity requirements, ATO support, vulnerability remediation validation, audit support, and security control documentation.
• Experience creating user guides, technical documentation, training materials, release playbooks, configuration guides, and operational runbooks.
• Experience supporting production incidents, root cause analysis, hotfix validation, and post-release issue resolution.

Professional Skills

• Highly effective analytical and problem-solving capabilities.
• Demonstrated critical thinking, attention to detail, and the ability to produce polished and well-organized written deliverables.
• Excellent communication and interpersonal skills to interface effectively with team members and federal clients.
• Organized, detail-oriented and able to prioritize and multitask.