[Hiring] Salesforce Administrator I/II @company

Role Description

The Salesforce Administrator will be responsible for managing the day-to-day operations, configuring Salesforce to fit the company’s needs, creating, and managing fields, views, reports, dashboards, campaigns, and other Salesforce objects and functions specific to the betterment and optimization of the enterprise’s provider lifecycle management (PLM) experience. This role has a solid understanding of business operations as well as strategy and the analytical capabilities to translate business needs into system solutions. Salesforce Administrator is responsible for managing and developing the salesforce.com platform to meet the provider network engagement’s business needs. This role is to ensure the stability and scalability of the system, design and implement new features, and offer support and training to users.

Essential Accountabilities

• Collaborates with provider network leaders as well as their teams, Salesforce & Product Owner, to understand business strategy / priority, and determines and executes the solutions.
• Manage and maintain the company’s Salesforce CRM, including user setup, profiles, roles, and teams, customization of objects, fields, record types, page layouts, and validations.
• Creates and maintains reports, dashboards, list views, and automation solutions.
• Works within the Agile project methodology and framework.
• Creates and maintains documentation.
• Creates and executes unit test cases for testing and workplan management.
• Researches, analyzes, and configures to resolve system issues within the scope of Salesforce and the aligned systems.
• Communicates with team members and business partners to ensure timely and appropriate resolution to reported configuration issues and enhancements.
• Accountable for complete development cycle for development activities from requirements analysis through implementation.
• Manage daily functions of the salesforce.com platform.
• Create and manage custom fields, objects, records, layouts, list views, workflows, and approval processes.
• Provide support to users and train new end users on the Salesforce system.
• Interact regularly with business units to understand business needs and translate them into functional and technical requirements.
• Evaluate, install, and manage Salesforce updates and add-ons.
• Work with management to identify new and creative opportunities to leverage Salesforce.
• Assist in the evaluation and installation of AppExchange tools for feasibility and impact.
• Consistently demonstrates high standards of integrity.
• Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures.
• Regular and reliable attendance is expected and required.
• Performs other functions as assigned by management.

Level II Accountabilities

• Provides business rules configuration input to development projects.
• Participates in the development of tools and processes to improve efficiency.
• Articulates and concisely communicates with Senior Management.
• Audits configuration changes made by others before migration into production as needed.
• Directs ongoing systems configuration changes and new configuration requirements.
• Develops strategies to meet goals and translates those strategies into specific action plans.

Qualifications

• Minimum two (2) years related work experience required (e.g.: configuration experience on a health insurance platform/application).
• Bachelor's degree in Computer Science, Information Technology or relevant field. In lieu of a degree, six (6) years of related work experience required.
• Prior experience in a technical role supporting provider networks strongly preferred.
• Proven work experience as a Salesforce administrator.
• Salesforce Administrator Certification (ADM 201) required.
• Advanced knowledge of Salesforce CRM platforms.
• Working knowledge of the healthcare industry.
• Demonstrated ability to partner with cross-functional teams.
• Demonstrated ability to take initiative and drive towards desired outcome in a timely manner.
• Knowledge of system development life cycle activities.
• Strong process orientation and critical thinking skills.

Level II Qualifications

• Minimum of five years of related work experience required.
• Salesforce Platform App Builder Certification preferred.
• Advance understanding of the health insurance industry, preferably in provider network.
• Ability to design and configure all controls necessary to support Salesforce system.
• Demonstrated ability to assign relevance and risk to a series of planned events.
• Demonstrated ability to train and mentor.
• Proven ability to identify root causes of business and/or workflow problems.
• In-depth knowledge of system development life cycle activities.
• Demonstrated ability to facilitate effective presentations to front line management staff.
• Proven ability to make decisions with ambiguous information.
• Exceptional organizational skills including the ability to manage large projects.

Physical Requirements

• Ability to work prolonged periods sitting and/or standing at a workstation and working on a computer.
• Ability to work while sitting and/or standing at a workstation viewing a computer and using a keyboard, mouse and/or phone for three (3) or more hours at a time.
• Ability to work in a home office for continuous periods of time for business continuity.
• Ability to travel across the Health Plan service region for meetings and/or trainings as needed.

Compensation Range(s)

• Level I: Grade E4: Minimum $65,346 - Maximum $117,622
• Level II: Grade E5: Minimum $71,880 - Maximum $129,384