[Hiring] Salesforce Administrator @Top Employers Institute

Role Description

As a Salesforce Administrator on the Digital team, you keep our Salesforce org healthy and help users get the most out of it. You solve complex cases, support business teams with their requests, contribute to the development and/or maintenance of features in our Salesforce org, and own initiatives that require technical knowledge such as setting up integrations. You work closely with other team members from the digital team and with stakeholders and users from other departments.

Key Responsibilities

• Supporting users and the business
  • Provide Level 2 incident support: review and solve complex cases, including data issues, permissions and access problems, automation/Flow errors, and integration/sync failures.
  • Identify bugs that go beyond configuration or L2 support, document them clearly, and escalate them to the Scrum team when necessary.
  • Communicate with stakeholders to understand their needs and issues, keep them informed on progress, and coordinate with other departments and the Scrum team when issues need to be escalated.
  • Support business activities such as data loads, mass emails, custom configurations, advanced reports and dashboards, etc.
  • Apply best practices for case management, utilizing service cloud features and AI tools.
• Managing the digital platforms
  • Design, configure and maintain functionality on the Salesforce platform using declarative tools.
  • Support the Product Owner in gathering requirements by offering solution options and highlighting dependencies with the existing implementation.
  • Maintain and govern permissions and security (profiles, permission sets, sharing) following least-privilege principles.
  • Understand existing automation (Flows, validation rules, etc.) and code (Apex, triggers) well enough to troubleshoot them effectively.
  • Set up integrations with Salesforce, from requirements gathering to support/maintenance.
  • Follow Salesforce releases and assess their impact on our org.
  • Run regular org health checks and act on what they reveal.
  • Keep documentation of the org’s configuration and processes up to date.
  • Use, configure and support installed packages and third-party tools in our org (for example Mass Mailer, DocuSign), including troubleshooting issues with them.
• Working in the team
  • Take part in Agile Scrum ceremonies (Sprint Planning, Review, Retrospective, Daily Stand-ups).
  • Mentor and guide the Junior Salesforce Administrator.
• Developing yourself and others
  • Stay up to date on Salesforce updates and improvements.
  • Give and receive feedback constructively, and support teammates by sharing knowledge and helping when others are stretched.
  • Use AI to work more effectively, for example in troubleshooting, documentation and analysis.

Qualifications

• 4+ years of hands-on Salesforce administration experience.
• Exposure to more than one Salesforce org.

Requirements

• Solid knowledge of permissions and security, and of data management (data loads, deduplication, data quality).
• Ability to read and understand automation and basic code, to troubleshoot rather than build.
• Understanding of how integrations work, ideally including marketing automation platforms and identity providers such as Okta.
• Familiarity with Salesforce health monitoring and the release cycle.
• Knowledge and experience with AI, within Salesforce (for example Agentforce, Einstein) or external tools (for example Claude with MCP).
• Strong communication skills, in particular explaining technical topics clearly to non-technical users.
• Nice to have: Experience Cloud knowledge.

Certifications

• Required: Salesforce Administrator, Salesforce Platform App Builder.
• Nice to have: Salesforce Service Cloud Consultant or Sales Cloud Consultant.

Key success competencies

• Company-wide: Collaboration, customer focus, global perspective.
• Role-specific: Ensures accountability, tech-savvy, decision quality, optimizes work processes, cultivates innovation, communicates effectively, drives results, plans and aligns.

Benefits

• Purposeful Impact. Global Connections. Versatile Working Environment.
• Collaborate with colleagues worldwide as you shape a career focused on enriching the world of work.
• Living our human-centric approach (flexible working conditions, including the flexibility to work from home or the office).
• Thriving in a multicultural environment.
• Growing meaningfully.
• Leadership culture based on trust.
• Plenty of room for initiatives and own responsibility.
• We pay you to pay it forward: we grant you 2 days of paid time off for volunteering for causes you care about.
• 4-week sabbatical leave paid by the company after 5 years.
• Dynamic and strong international culture (more than 30 nationalities spread over 12 offices all around the world).
• Be part of a globally recognised leader shaping the future of HR and employer branding.
• Be part of a motivated and fun team in a high-growth environment where every day brings new challenges, opportunities and rewards.
• Collaborate with industry experts and thought leaders to drive meaningful impact.
• Competitive compensation, benefits, and career development opportunities.

Company Description

Top Employers Institute is an Equal Opportunity Employer. We respect and celebrate each other’s differences. We know that a diverse workforce enhances our success. We actively promote and depend on the diversity of thought, skills, and capabilities in our project teams to serve our international consumer base in the best way possible.