[Hiring] Salesforce Administrator @Cristo Rey Network

Role Description

The Cristo Rey Network (CRN) seeks a Salesforce Administrator who will support and enhance the day-to-day operations of our schools and the national office. The Salesforce Manager will provide first-level support to our schools in their use of Salesforce, including:

• Troubleshooting and resolving issues
• Maintaining and building support documentation
• Assisting with data uploads and data maintenance
• Performing other admin-level functions

This individual will also support the Associate Director of Salesforce Administration in larger projects to maintain our Salesforce org and add new features. This role is based at Cristo Rey’s national office in Chicago, IL, but highly qualified remote candidates may be considered.

Qualifications

• Bachelor's degree required
• 3+ years of Salesforce experience, preferably in an administrator role
• Salesforce Administrator (ADM201) certification strongly preferred, or willingness to obtain within 6 months of hire
• Experience managing Salesforce objects, sharing rules, permission sets, and declarative automation (Flow) preferred
• Experience delivering remote end-user training, including live sessions, help documentation, and user guides
• Experience leading technical projects or serving on technical project teams preferred
• Strong written and verbal communication skills, with the ability to explain technical concepts clearly to varied audiences
• Strong collaboration skills, especially with stakeholders, clients, and colleagues across the country in a complex, multi-stakeholder environment
• Excellent analytical and problem-solving skills
• Strong Excel and data management skills
• Experience building and maintaining Salesforce reports and dashboards to support data-driven decision-making across teams
• Strong attention to detail and a commitment to data integrity, including data hygiene, deduplication, and consistent record-keeping
• Ability to manage multiple concurrent work streams, work independently, and meet deadlines
• Experience in education preferred - particularly work-study, CTE, college access, or alumni advising programs
• Ability to travel to events hosted by the national office (approximately 3 times per year)

Requirements

• As a member of the national office, work with our schools to aid and improve their use of Salesforce and our custom apps for managing Corporate Work Study and Alumni Advising
• Provide end-user support, including creating and maintaining support documentation, sharing best practices for system use, training users, and troubleshooting system issues
• Manage new and current users and org security, including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, and sharing rules
• Support Salesforce data work, including data uploads, improving data cleanliness, and working with schools to improve their data practices
• Manage Salesforce reporting and dashboards, updating for new school years and in response to school requests
• Support with admin-level tasks, including updating objects and fields, managing permissions and sharing, and updating UI elements
• Lead and support remote trainings on system functionality for end users
• Maintain Salesforce “org health”, including monitoring Salesforce releases for key changes and aiding with security updates and other
• Other projects and responsibilities may be added at the manager's discretion

Company Description

The Cristo Rey Network is the largest network of high schools in the country enrolling only low-income youth. Comprised of 40 Catholic, college preparatory schools serving more than 12,300 students across 24 states, the Cristo Rey Network delivers a distinctive approach to inner-city education to equip students with the knowledge, character, and skills to transform their lives.

The impact is clear: Cristo Rey graduates enroll and graduate from college at twice the rate of their low-income high school graduates.

The Corporate Work Study (CWS) program at each school ensures that students have a job to report to all four years of high school, and that they receive the professional skill training to be successful.

The Cristo Rey Network CWS team supports the work being done in each school including:

• Supporting a sales culture
• Developing student curriculum and training
• Providing operations guidance and professional development for Cristo Rey school CWS leaders and their teams