[Hiring] Salesforce Administrator @Docplanner

Role Description

What will you do with us?

• Own and govern Salesforce configuration, including objects, fields, layouts, record types, search, reporting and dashboards.
• Maintain security such as user accounts, sharing rules, user roles, user profiles, user permissions, field level security, groups, validations.
• Manage mass imports, updates and exports of data.
• Ensure data integrity, security and perform required audits reviews.
• Design, implement and govern declarative automation architecture (Flows, approvals, assignment rules, email automation), ensuring scalability, maintainability and best practices.
• Manage operational requests, change requests and troubleshoot issues, working with diverse user groups and potentially with business leaders.
• Handle complex and escalated support requests, perform root cause analysis, and improve system stability and user experience.
• Assist in conducting training to business owners for new features and help with roll-out.
• Assist in developing and maintaining documentation on processes, policies, application configuration, and help related materials.
• Own end-to-end delivery of Salesforce initiatives, coordinating admins, developers and testers across design, build, testing, deployment and post-release support.
• Mentor and guide other team members, enforcing best practices during design and implementation.
• Proactively lead and contribute to solution design, applying Salesforce best practices.
• Optimize existing builds to reduce technical debt and improve org health and efficiency.
• Manage deployments using CI/CD tools and GitHub.

Qualifications

• Advanced working knowledge of relational databases design concepts and data management.
• Have an advanced understanding of the Salesforce platform and administration of it. Sales and Service Cloud knowledge (mainly omnichannel, chats, embedded services, web-to-case).
• Proficiency with data manipulation tools and uploading techniques (Data Loader, Workbench, Inspector) and good analytical skills.
• Experience in working with international teams.
• Knowledge of agile methodology/processes.
• Understanding of business processes.
• Ability to troubleshoot system, process and data issues.
• Strong communication skills, open to discussions, team-oriented, with a hands-on attitude.
• Demonstrate enhanced analytical, problem-solving, and logical skills, with the ability to lead others.
• Fluent English; additional languages are a plus in our global environment.
• You master advanced Salesforce features (Flows, validations, complex formulas).
• Implementation of solutions using best practices.
• Experience with release management tools.
• Salesforce certifications, such as Salesforce Certified Administrator, Advanced Administrator, Salesforce Certified Platform App Builder, Service Cloud Consultant or Sales Cloud.

Requirements

• Agentforce Specialist, Data Cloud Consultant.
• Experience with API integrations, Salesforce org migrations, or hands-on Apex development.
• Familiarity with HubSpot — understanding how it connects to Salesforce in a mixed-CRM environment.
• Advanced reporting and dashboard expertise — creating insights that leadership actually use.

Benefits

• Healthcare insurance – so you can focus on what matters.
• Wellness that works for you – from gym memberships to mental health support, we’ve got you covered.
• Time off that counts – whether it’s a vacation, your birthday, or just a day to recharge, we believe in balance.
• Depending on your location, you will be entitled to local benefits like meal vouchers (ticket restaurant), transport allowances, or extended parental leave.
• We’re growing, and so can you! You’ll find lots of chances to learn, develop, and explore new paths - whether within your team or through cross-functional projects.
• Work with talented people from all over the world in a diverse and inclusive environment.
• Remote work and flexible hours aren’t just buzzwords here. While the extent of flexibility depends on your role and team, we value results over rigid schedules.

Company Description

At Docplanner, our values guide everything we do:

• Focus on results – we're here to make an impact.
• Think like an owner – take responsibility, drive outcomes.
• Keep it simple, keep it lean – smart solutions over complexity.
• Be respectful and radically honest – openness builds trust.
• Learn and be curious – growth is part of the job.

We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all walks of life, regardless of gender, disability, or background, and are dedicated to fostering an inclusive workplace where everyone feels valued and empowered to contribute.