[Hiring] Salesforce Administrator @RPM Living

Role Description

As Salesforce Administrator, you’ll play a vital role at RPM Living. Working closely with other Salesforce Administrators and Salesforce Developers, this role will gather requirements and assist in designing comprehensive solutions in the Salesforce environment. Our Salesforce user experience is of great importance to us. Therefore, the Salesforce Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction as a priority.

Responsibilities

• All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups
• Create and edit reports and dashboards based on user requirements
• Manage custom report types
• Manage support queue with adherence to established SLA’s
• Assist and train users on navigating and using our Salesforce environment
• Create training documentation and maintain a library of resources for users to reference
• Salesforce configuration changes, including (but not limited to): custom objects, fields, page layouts, record types, reports, and dashboards
• Manage end-user cases, case queues and case escalations within the RPM Salesforce org
• Support new and existing projects as directed by the Salesforce Administrator and Developers
• Using Case Queue and other ticketing systems, monitor recurring requests and identify training opportunities
• Assist Tableau users with requests regarding permissions, data validation, and other tasks
• Enjoy being part of a dynamic team that participates in many high-profile projects

Qualifications

• Salesforce Administrator Certification
• 1+ year of Salesforce Administrator experience
• Must have strong active listening skills
• Analytical and problem-solving skills
• Must have strong attention to detail when communicating with end users (verbal & written)
• Strong attention to data quality and accuracy
• Proactive attitude towards platform enhancements

Requirements

• May be required to sit or stand for extended periods of time
• Must be able to read documents, computer screens and data
• Must be able to hear and understand verbal communications in person and over the phone or computer
• May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds
• Must be able to operate a computer, keyboard, mouse and other office equipment
• This is a remote role to work within Central Time zone work hours

Benefits

• Weekly pay for all associates working onsite at an apartment community
• Comprehensive healthcare coverage available for all full-time, regular associates
• Employer-paid employee assistance, mental health, and wellness programs
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance
• 401(k) with robust company match
• Opportunities for professional development, career growth, and role-based learning plans
• Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
• Paid time off plus floating holidays and volunteer days
• Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)