[Hiring] SailPoint Support Engineer @Koniag Government Services, LLC

Role Description

Koniag IT Systems, LLC, a Koniag Government Services company, is seeking an experienced ICAM SailPoint Support Engineer to join a team supporting Identity, Credential, and Access Management (ICAM) solutions for our government customers. The ideal candidate is a technically skilled professional with a strong background in identity and access management technologies, particularly within the SailPoint platform, and is passionate about delivering secure and reliable solutions in a federal environment.

The ICAM SailPoint Support Engineer will provide technical support, configuration, administration, and maintenance of SailPoint-based Identity, Credential, and Access Management solutions in a federal government environment. The engineer will work closely with security teams, system administrators, and government stakeholders to ensure the integrity, availability, and security of identity governance and access management systems.

• Provide day-to-day administration, configuration, and support of the SailPoint platform, including identity lifecycle management, role management, access certifications, and provisioning workflows.
• Troubleshoot and resolve ICAM-related incidents, service requests, and problems in a timely manner, adhering to established SLAs.
• Configure and maintain SailPoint Identity Security Cloud (ISC) or IdentityIQ (IIQ) features including access certifications, role-based access control (RBAC), separation of duties (SoD) policies, and automated provisioning/deprovisioning.
• Integrate SailPoint with enterprise applications, directories, and third-party services using REST APIs, SCIM, and connector frameworks.
• Support the onboarding and offboarding of users, roles, and applications within the SailPoint environment.
• Monitor system health, review logs, and proactively identify and address potential issues within the ICAM ecosystem.
• Collaborate with security and compliance teams to ensure IAM configurations meet federal security standards and frameworks, including NIST guidelines and Zero Trust principles.
• Assist in the development and maintenance of technical documentation, standard operating procedures (SOPs), and runbooks related to ICAM and SailPoint operations.
• Participate in change management processes, including planning, testing, and implementing changes to the SailPoint environment.
• Support audits and compliance reviews by generating access reports, certification campaigns, and configuration documentation.
• Work with cross-functional teams to evaluate and implement new SailPoint features and capabilities that align with mission requirements.
• Provide Tier 2/Tier 3 support for escalated identity governance and access management issues.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field from an accredited college or university; equivalent work experience may be considered in lieu of a degree.
• 3+ years of hands-on experience administering and supporting SailPoint IdentityIQ (IIQ) or SailPoint Identity Security Cloud (ISC), or a comparable Identity Governance and Administration (IGA) platform.
• Active Secret Clearance required.
• Relevant SailPoint certification(s) required (e.g., SailPoint Certified IdentityIQ Engineer, SailPoint Identity Security Cloud Engineer, or SailPoint Certified Administrator).

Requirements

• Exceptional communication skills in English – both written and oral – with the ability to communicate effectively with technical and non-technical stakeholders.
• Hands-on experience administering the SailPoint platform, including identity lifecycle management, access certifications, role management, provisioning workflows, and SoD policy enforcement.
• Strong understanding of Identity Governance and Administration (IGA) concepts including joiner/mover/leaver processes, RBAC, and entitlement management.
• Experience integrating SailPoint with Active Directory (AD), LDAP, and enterprise applications via native connectors or REST/SCIM APIs.
• Familiarity with ICAM frameworks, principles, and federal identity management standards (e.g., NIST SP 800-63, FICAM).
• Experience supporting users and applications in a ticketing/ITSM environment (e.g., ServiceNow, Jira).
• Ability to analyze and interpret system logs to diagnose and resolve identity governance and provisioning issues.
• Knowledge of role-based access control (RBAC) and attribute-based access control (ABAC) models and their implementation within SailPoint.
• Knowledge of Zero Trust Architecture principles and their application to identity governance and access management.
• Ability to create and maintain clear technical documentation, SOPs, and runbooks.
• Demonstrated ability to work both independently and collaboratively in a team environment.

Desired Skills and Competencies

• Experience working in a federal government IT environment supporting ICAM programs.
• SailPoint Certified IdentityIQ Architect or SailPoint Identity Security Cloud Architect certification.
• Experience with SailPoint BeanShell/Java scripting for custom rule development and workflow configuration.
• Familiarity with Privileged Access Management (PAM) solutions and concepts, such as CyberArk or BeyondTrust.
• Experience with DevSecOps practices and CI/CD pipeline integrations involving identity services.
• Knowledge of cloud platforms such as AWS, Azure, or Google Cloud and their native IAM services.
• Experience with scripting languages (e.g., Python, PowerShell) for automation of identity management and provisioning tasks.
• Familiarity with additional IAM/ICAM platforms such as Okta, Ping Identity, or ForgeRock.
• Understanding of PIV/CAC authentication and its integration within federal environments.
• Experience supporting ATO (Authority to Operate) processes and contributing to security documentation such as System Security Plans (SSPs).
• CISSP, Security+, or other relevant cybersecurity certifications.

Benefits

• Competitive compensation.
• Extraordinary benefits package including health, dental and vision insurance.
• 401K with company matching.
• Flexible spending accounts.
• Paid holidays.
• Three weeks paid time off.
• And more.