[Hiring] SailPoint Support Engineer @KeyData Cyber

Role Description

We are currently looking to hire a SailPoint IIQ Support Engineer to join KeyData Cyber's Managed Services team who will step in and own our largest and most important customer issues in addition to providing level two support to our other support teams. In this role, you will be a part of a global team that provides 24x7 support to help customers with their IAM Program.

• Troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting.
• Work in a shift pattern or non-standard work hours as required depending on the project's needs, which may include weekend work.

Responsibilities

• Manage SailPoint Identity IQ Platform, including aggregation, provisioning, access request, role management, user lifecycle management, connectors, and plugins.
• Manage incidents & problems related to SailPoint through effective diagnosis, resolution, or implementation of new enhancements to decrease the number of re-occurring issues.
• Collaborate with cross-functional teams, including connected applications and infrastructure teams to jointly troubleshoot the issues and resolve it in a timely manner.
• Proactively identify and resolve production issues related to SailPoint IIQ, ensuring minimal impact on business operations and conducting root cause analysis.
• Respond promptly to critical incidents and participate in on-call rotations as required.
• Manage escalations of technical issues from service managers and Tier I support, and partner with Architects and professional services team to resolve the issues and integration challenges.
• Design, develop, and implement custom plugins and connectors in SailPoint IIQ to onboard new applications.
• Enhance and customize existing connectors to optimize performance and functionality.

Qualifications

• Bachelor’s degree in computer science, Information Technology, or related field.
• 5+ years of proven experience as a level 2 or 3 SailPoint IIQ Admin.
• Strong understanding of ITIL processes and their application in Identity and Access Management.
• Ability to troubleshoot and resolve complex production issues efficiently.
• Demonstrated experience in the development of plugins or connectors for SailPoint IIQ.
• Knowledge of Unix/Linux basic administration/commands, and Tomcat 9.0.
• Experience in ITIL Framework.
• Excellent communication and collaboration skills.

Preferred Qualifications

• Certified SailPoint Identity IQ Professional.
• Experience in managing the overall operations of SailPoint Identity IQ.
• Experience with scripting languages (e.g., Java, Bean Shell, PowerShell).

Compensation

The base salary range for this position is CAD $74,000 – $90,000. Eligible individuals may also participate in our bonus program. At KeyData Cyber, we are committed to fair and competitive compensation.

Benefits

• Extensive opportunities to advance your career through leading digital identity projects across North America.
• A culture built on respect, inclusion, and equal opportunity for everyone.