[Hiring] RPA Lead @Koniag Government Services, LLC

Role Description

Tuknik Government Services, a Koniag Government Services company, is seeking an RPA Lead with a Secret Security clearance to support TGS and our government customer. This is a remote opportunity.

The RPA Lead is responsible for the comprehensive administration, management, and support of the organization's UiPath RPA platform and Orchestrator environment. This role serves as the primary technical resource and point of contact for all organizational UiPath customers. The position requires a blend of technical expertise, customer service excellence, and educational outreach to ensure optimal utilization of the organization's UiPath automation capabilities.

The ideal candidate will manage all aspects of the UiPath Orchestrator infrastructure, including access controls, configurations, and system maintenance, while also serving as a trusted advisor and support resource for users across the organization. This role is critical to enabling successful RPA implementations and fostering a collaborative community of automation practitioners.

Essential Functions, Responsibilities & Duties may include, but are not limited to:

• Platform Administration & Management:
  • Maintain and administer the organization's UiPath Orchestrator environment, ensuring optimal performance, security, and availability.
  • Manage user access, permissions, roles, and security controls for all organizational UiPath customers.
  • Help users configure and optimize Orchestrator settings, including tenant management, folder structures, and environment configurations.
  • Monitor system performance, troubleshoot issues, and implement solutions to maintain platform stability.
  • Coordinate with IT security teams to ensure compliance with organizational cybersecurity policies and standards.
  • Perform regular system updates, patches, and maintenance activities.
  • Manage robot deployment, licensing, and resource allocation across the organization.
• Customer Support & Help Desk Services:
  • Serve as the primary point of contact for all UiPath-related help desk requests and technical inquiries.
  • Triage, prioritize, and resolve user issues in a timely and professional manner.
  • Provide technical guidance and troubleshooting support to automation developers and end users.
  • Document and track support requests using the organization's ticketing system.
  • Escalate complex technical issues to appropriate resources when necessary.
  • Conduct root cause analysis for recurring problems and implement preventive solutions.
  • Maintain service level agreements (SLAs) for support request resolution.
• Documentation & Knowledge Management:
  • Develop and maintain comprehensive documentation for UiPath platform usage, best practices, and standard operating procedures.
  • Manage and update the organization's UiPath wiki page with current information, tutorials, and resources.
  • Create user guides, quick reference materials, and training documentation.
  • Document platform configurations, access procedures, and troubleshooting guides.
  • Maintain a knowledge base of frequently asked questions and common issues.
  • Ensure all documentation is accurate, up-to-date, and accessible to authorized users.
• Training, Education & Outreach:
  • Design and deliver training sessions on UiPath platform capabilities, features, and best practices.
  • Host and facilitate weekly and ad-hoc working group meetings for UiPath users and stakeholders.
  • Provide one-on-one coaching and mentoring to automation developers and users.
  • Foster a community of practice among RPA practitioners across the organization.
  • Stay current on UiPath product updates and communicate new features to user community.
  • Promote adoption of automation best practices and standardization across customer groups.
• Customer Relationship Management:
  • Build and maintain strong working relationships with user groups.
  • Understand customer requirements and translate them into technical solutions.
  • Serve as a liaison between customers and technical teams.
  • Gather user feedback and identify opportunities for service improvement.
  • Communicate platform changes, maintenance windows, and system updates to stakeholders.

Qualifications

• Minimum 3-4 years of hands-on experience with UiPath platform, including Orchestrator administration.
• Demonstrated experience managing enterprise software platforms and user access controls.
• Previous experience in a technical support or help desk role.
• Experience with documentation creation and knowledge management systems.
• Experience conducting training sessions and facilitating working group meetings.
• Advanced knowledge of UiPath Orchestrator administration, configuration, and management.
• Strong understanding of UiPath Studio, Robots, and automation architecture.
• Proficiency with UiPath access control management, security configurations, and role-based permissions.
• Familiarity with ticketing systems and support request management.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and collaboration tools.
• U.S. Citizen.
• Minimum of 2-4 years prior management or technology consulting experience, preferably in the Public Sector/Federal Government.
• Experience working in a fully remote setting, and working with cross-functional teams.
• Strong understanding of Agile software development processes.
• Experience producing client-facing deliverables and presentations and participating in client meetings.
• Strong analytical and problem-solving skills.
• Able to function, adapt, and succeed in a constantly changing, fast-paced environment.
• Positive attitude and motivation to deliver the highest quality work.
• Strong communication skills (both verbal and written).
• Self-organized and structured, with the ability to define your own tasks.

Clearance Requirement

• Ability to obtain a Secret Clearance.

Preferred Qualifications

• UiPath certifications (e.g., UiPath Certified Professional Administrator, UiPath Certified RPA Associate).
• Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field; OR equivalent combination of education and professional experience in RPA, IT administration, or related fields.

Benefits

• Competitive compensation.
• Extraordinary benefits package including health, dental, and vision insurance.
• 401K with company matching.
• Flexible spending accounts.
• Paid holidays.
• Three weeks paid time off.
• And more.