[Hiring] RevOps Systems & Integration Lead @Totara Learning Solutions

Role Description

The RevOps Systems & Integration Lead owns how data moves across Totara's commercial stack. Accountability for this is currently fragmented: HubSpot has an owner, other tools do not, and data is often corrected downstream rather than at source. This role creates a single accountable owner for the data layer, making data trustworthy, documented, native-first and reportable end to end, with the least complexity that works.

The role sits within Revenue Operations and works across Finance, Commercial, Customer Delivery and Product. It owns Syncari, the integration and data layer, and sets the cross-system data standards that other system owners work to. It also takes technical ownership of commercial tools that currently lack an internal owner, starting with Sage and ProjectWorks.

The guiding principle is to fix defects at source rather than downstream. Syncari rules are the fallback, not the default, and a system that nobody understands is treated as a defect. To make that work, the role carries a mandate, backed by the Global Director, Revenue Operations, to require changes in source systems owned by others.

Responsibilities

• Data platform and integration ownership (35 to 40%)
  • Own Syncari administration and the rules governing what data flows where
  • Own cross-system data standards: format, mapping, deduplication and conflict handling
  • Define, implement and document account hierarchy and parent-child mapping rules
  • Build deduplication and cleansing controls source first, working upstream with system owners
  • Connect Athena (product usage data) into Syncari and ensure it flows into Power BI and HubSpot in the correct format
  • Within the first 30 to 60 days, review the Syncari roadmap and integration backlog and propose the approach and priority order for outstanding integration work
• Data modelling for reporting (20 to 25%)
  • Own the modelled data layer feeding Power BI, structuring data for key business reporting
  • Ensure CRM, finance, project and product usage data reconcile across systems
• System ownership and support for tools without an internal owner (15 to 20%)
  • Act as technical owner for commercial tools that lack an internal owner, initially Sage
  • Provide system knowledge, first-line support and vendor liaison for ProjectWorks
  • Systematise routine administration to minimise or delegate over time
  • Work with IT on access, security and compliance
• Documentation and enablement (10 to 15%)
  • Document the systems and the data flows, kept simple enough for non-specialists
  • Make clear to each system administrator what must stay stable and the operating rules
  • Maintain documentation in a single source of truth
  • Support training and knowledge sharing
• Acquisition onboarding and exit readiness (5 to 10%)
  • Onboard tools from acquired businesses into the stack
  • Support the data room and analytics layer for due diligence

Qualifications

• Strong CRM experience; HubSpot experience strongly preferred
• Hands-on experience with at least one iPaaS, Master Data Management or ETL/ELT platform
• Experience modelling data for business intelligence
• Experience working across business and technical teams
• Experience administering or supporting business systems

Skills

• Demonstrable bias for simplicity
• Able to explain complex systems simply to non-technical stakeholders
• Fixes root causes rather than symptoms
• Strong collaboration and influence without formal authority
• Working knowledge of APIs, integrations and data mapping
• Strong documentation discipline

Preferred, not essential

• Working knowledge of SQL and cloud data tooling
• HubSpot Datasets and reporting tooling
• Lean and/or Six Sigma
• Finance-system administration (Sage or similar)
• No specific degree is required; relevant professional experience is what matters

What success looks like?

• Data is consistent and trusted across systems
• Downstream cleansing shrinks over time
• Key business reporting in Power BI sits on a stable, documented, modelled data layer
• Account hierarchy is governed by one clear rule set
• Systems and data flows are documented well enough for non-specialists
• Integrations are delivered reliably and to an agreed priority order
• Data is available and reliable for due diligence when required

Benefits

• Enhanced Parental Leave
• Private Healthcare
• Life Insurance 4x Salary
• Professional Development Opportunities
• Annual Wellbeing Allowance
• New Joiner home working set-up allowance
• Additional Paid Leave: Birthday off, Working days between Christmas and New Years Eve