[Hiring] Revenue Operations Specialist @Andela

Role Description

The Revenue Operations Analyst will serve as the first line of defense for the Revenue Operations team — the primary intake point for ad hoc requests, tooling questions, data issues, and reporting needs that flow in from across the commercial organization. This role is a critical capacity investment that will enable the RevOps team to tackle more strategic projects.

This is an excellent opportunity for a detail-oriented, technically curious operator who wants to build deep expertise in a modern RevOps tech stack while making a tangible impact on how a fast-growing company runs its go-to-market engine. The ideal candidate is highly organized, proactive in identifying patterns in operational issues, and comfortable navigating a complex CRM and tooling environment with minimal hand-holding.

Exceptional Leadership

• Low ego, low drama: You share credit, take blame. You like being wrong because it means someone else had a better idea.
• One team mentality: You break silos. You put the company and mission first above your team alone. You roll up your sleeves when it matters.
• Great listener, hungry for feedback: You’re always seeking to improve our product, our business, and yourself. You solicit diverse opinions and deeply listen.
• Owner, not renter: You see a problem and fix it - or find someone who will. The buck stops with you.
• Business problem solver: You’re not just a functional expert. You consistently get praised for approaching your work through the lens of solving real business problems.
• Trust Builder: You have a track record of earning trust with senior executives, local stakeholders, and partners — the kind that takes time to build and compounds over years.
• Thrives In Ambiguity: You're energized by building something that doesn't fully exist yet. You create structure where there isn't any, and you stay confident and resourceful when the path isn't clear.

Key Responsibilities

• Operational Support & Ticket Management:
  • Serve as the first point of contact for inbound RevOps requests, managing the ticketing queue to triage, route, and resolve Tier 1 issues across the tech stack.
  • Resolve common system issues in Salesforce, including data corrections, record ownership updates, field errors, and access requests, while ensuring SLAs are met.
  • Escalate complex or high-priority issues to senior team members with full documentation and context.
• Data Quality & CRM Hygiene:
  • Perform routine data audits and cleanup (duplicate management, field standardization) across Salesforce and connected systems.
  • Monitor and maintain data integrity across the pipeline for account, contact, opportunity, and activity data.
  • Support territory management workflows, including account assignments and routing rule maintenance, and assist with list management and data enrichment.
• Reporting & Dashboards:
  • Own the maintenance and accuracy of standard RevOps dashboards and reports in Salesforce and connected BI tools.
  • Build ad hoc reports and data pulls to support commercial team requests, QBRs, and pipeline reviews.
  • Assist with data preparation for forecasting, territory planning, and GTM analysis.
• Tooling & Process Documentation:
  • Support day-to-day administration of core RevOps tools, including Salesforce, assisting with user provisioning, access management, and basic configuration changes.
  • Help QA new workflows and system changes before deployment.
  • Document operational workflows, SOPs, and system configurations, and identify recurring request patterns to surface recommendations for systemic process improvement.

Qualifications

• 2–4 years of experience in sales operations, revenue operations, business operations, or a related analytical role.
• Hands-on Salesforce experience — comfortable navigating the platform, running reports, and making basic data updates (Admin certification a plus).
• Strong Excel/Google Sheets skills and comfort working with large data sets.
• High attention to detail and strong organizational skills — you don't let things fall through the cracks.
• Clear written communicator; able to translate technical issues into plain language for non-technical stakeholders.
• Self-starter who is comfortable asking good questions and then working independently.
• Curiosity about systems and how data flows across a modern GTM tech stack.
• Experience with tools such as Outreach, Gong, ZoomInfo, LeanData, or BI platforms (Tableau, Looker) is a plus.
• Prior experience at a B2B SaaS or high-growth technology company preferred.