[Hiring] Revenue Operations Manager @AfterShip

Role Description

As Revenue Operations Manager you will own the operational backbone that keeps our Sales, Customer Success, and Partnerships teams forecasting accurately, moving fast, and working out of clean systems. Reporting to the Senior Manager, Revenue Operations, you will partner across Sales, CS, Partnerships, Finance, and Legal to drive forecast accuracy, sales ops analysis, and cross-functional projects to completion.

This role is built for someone who takes ownership of recurring cadences without being asked twice, drives tickets and initiatives to resolution rather than letting them stall, and balances hands-on systems configuration with higher-leverage analysis and process improvement. You'll be the person GTM leadership trusts to keep the forecast honest, the CRM clean, and cross-functional projects actually shipping.

What You’ll Do:

• Own the recurring sales and renewals forecast cadence end-to-end — scheduling, data accuracy across HubSpot, Gong Forecast/Engage, Tableau, and Control Center, publishing recaps and action items, and following up with owners until items close.
• Partner with Finance and CS leadership to reconcile renewal base, ARR, and attainment calculations.
• Analyze pipeline, routing, and attribution data to recommend and implement improvements (lead routing logic, ICP scoring, segmentation, meeting-source attribution), proactively flagging data quality issues and process gaps along the way.
• Support quota setting, attainment tracking, and territory/account assignment logic.
• Drive cross-functional initiatives — tooling rollouts, process changes, GTM system integrations — to completion with clear owners and deadlines, tracked visibly in Jira with blockers escalated early.
• Administer and own the sales tech stack (HubSpot, Gong, Chili Piper, Apollo, Lusha, LinkedIn Sales Navigator) — troubleshooting deal creation, routing, and data sync issues, plus licensing, vendor renewals, and budget consolidation.
• Support quoting, contract term negotiation, and vendor/partner agreement review with Legal and Deal Desk, and support Strategic and Platform Partnerships with attribution tracking, deal registration, and reporting.
• Own or directly support QBR/MBR prep for Sales and CS leadership, and support variable compensation calculations in partnership with RevOps Comp.

Qualifications

• 3+ years in Revenue Operations, Sales Operations, or GTM Systems, ideally supporting both Sales and Customer Success.
• Hands-on experience administering HubSpot and sales engagement/forecasting tools (Gong, Salesloft, Outreach, or similar), including owning a forecasting or pipeline reporting cadence end-to-end.
• Strong project management skills — a track record of driving cross-functional work to completion, comfortable escalating blockers, with experience in Jira or a comparable ticketing system and a habit of proactive status updates.
• Excellent written and verbal communication — comfortable working directly with Sales, CS, Finance, Legal, and Partnerships stakeholders, and able to run and summarize cross-functional meetings.
• Familiarity with variable compensation or deal desk processes; experience supporting a Partnerships or Channel function.

Benefits

• Great Place to Work Certified: Recognized for our inclusive, values-driven culture that celebrates diversity and collaboration.
• Innovative & Inclusive Culture: Built on curiosity, creativity, and collaboration.
• Ambitious Mission with Real Impact: Join us in transforming eCommerce.
• Thrive & Grow: No ceiling to what you can achieve or learn here.
• Flexible Work Setup: Remote-first team with flexible hours.
• Competitive compensation.
• Healthcare coverage offered from day 1.
• Retirement plans including company match.
• Unlimited PTO.
• Annual learning & wellness benefit.
• Monthly book perk.
• Career progression & professional development.
• In-office lunch and commuter benefits for those located in our hub locations.

Salary Range

USD$141,000 - $165,000