[Hiring] Revenue Operations & CRM Manager @Northern Data Group

Role Description

We are seeking a Revenue Operations & CRM Manager to own our systems, data and process backbone of the revenue engine the CRM platform, pipeline data integrity, and forecasting/reporting infrastructure so Northern Data Group has accurate, scalable revenue operations as the GPU estate and customer base grow.

YOUR RESPONSIBILITIES:

• CRM Ownership:
  • Full administration of the CRM system (HubSpot) as the system of record for the full revenue lifecycle, from lead/RFP intake through opportunity management and renewal.
  • Define and enforce data governance standards: field definitions, pipeline stages, deal hygiene rules.
  • Evaluate, integrate, and manage supporting RevOps tools (e-signature, billing/usage metering integrations, BI tools) to give full visibility into the revenue funnel.
• Revenue Operations Process:
  • Design and continuously improve the quote-to-cash process across the commercial team.
  • Own pipeline hygiene standards and drive adoption across the Commercial function.
  • Identify and resolve process bottlenecks across the revenue cycle.
  • Collaborate with Head of Contracts and Commercial Finance to operate efficient deal desks.
• Forecasting & Reporting Infrastructure:
  • Build and maintain forecasting methodology and pipeline coverage models suited to long-cycle, high-value GPU capacity and colocation deals.
  • Build dashboards and reports giving leadership real-time visibility into pipeline health, forecast accuracy, and revenue trends.
  • Provide self-serve reporting to reduce ad hoc data requests from leadership.
• Systems Integration & Enablement:
  • Integrate CRM with billing and finance systems to remove manual reconciliation between systems.
  • Train and drive CRM/process adoption across the commercial team.
  • Serve as the operational liaison to Finance/FP&A for monthly and quarterly revenue reporting inputs.

Qualifications

• 5+ years of experience in Revenue Operations, Sales Operations, or Business Operations, with deep, hands-on CRM administration experience (HubSpot strongly preferred) not just usage as an end user.
• Experience in B2B technology, cloud/infrastructure, data center, or other complex, long-sales-cycle enterprise environments; exposure to GPU cloud, neocloud, or HPC commercial models (nice to have).
• Strong command of forecasting methodology, pipeline management, and revenue analytics, with fluency in BI/reporting tools (Power BI, Tableau, or equivalent).
• Working knowledge of usage-based/consumption billing models.
• Strong process-design instincts and comfort driving adoption across a small, senior commercial team.
• Bachelor's degree in Business, Finance, Economics, or a related field.

Requirements

• CRM data quality and adoption rate (e.g., % of open opportunities with complete, up-to-date fields).
• Forecast accuracy (variance between forecast and closed revenue).
• Pipeline coverage ratio against target, by segment.
• Reduction in manual reconciliation time and ad hoc reporting requests.

Benefits

• Work towards the future of HPC: From new, sustainable building methods for data centers to cooling concepts to software solutions for accelerated compute.
• Your approaches count: In official exchange formats or spontaneously at the coffee machine. At Northern Data, it's the best idea that counts - not the hierarchy.
• You make the difference in the company: Unlike in established corporations, at Northern Data you will really help shape things. From implementing new departments, to optimizing processes and culture.
• Best-in-class partners: The best work with Northern Data. This means a knowledge and time advantage from which your career and our customers benefit equally.
• Green by heart: Sustainability is at the core of Northern Data. With us, you actively work on the carbon neutrality of datacenters worldwide.
• Home Office facts: Work with our international and virtual team flexible from home. Your hardware wishes will be fulfilled to make your ideas for next level HPC come true.
• Your wellness matters: At Northern Data we have regular wellbeing initiatives that are designed to promote wellness, diversity, inclusion, and much more, ensuring a supportive and enriching environment for our global team.