[Hiring] Revenue Operations Analyst @Viz.ai

Role Description

The Revenue Operations Analyst (CS Focus) is responsible for driving continuous improvement in Customer Success (CS) operations in service of customer retention and growth. This entails:

• Designing and supporting business reviews and ROI analyses to drive value demonstration for our customers.
• Managing and administering the CS tech stack.
• Synthesizing and analyzing data to glean insights to support our business.
• Participating in other revenue-side operational initiatives, such as top-of-funnel operations to support company growth.

The role will have an 80% focus on CS, with 20% allotted to other revenue-side initiatives.

Responsibilities

• Help design and deploy a systematic approach to value demonstration with our customers.
• Own the overall performance and CS usage of the CS tech stack, partnering with cross-functional system owners and administrators.
• Design and deploy reporting to proactively assess customer health and identify growth opportunities.
• Collaborate cross-functionally to develop new processes and reporting tools.
• Be the go-to, trusted pair of hands that can resolve issues and take on helpful tasks to turbo-charge the CS team.
• Take on a variety of other revenue-related operational projects, namely with top-of-funnel operations.

What Success Looks Like

• Salesforce is a reliable and actionable source of truth for all account information.
• The Customer Success team has key information readily available.
• You deeply understand the day-to-day of CSMs and can suggest operational improvements.
• You’ve built trust and rapport with key collaborators across various teams.
• You've become a go-to resource for the CS team, providing valuable data analysis and creative solutions.

Qualifications

• 3+ years of experience in an analytical role (sales operations, quantitative analyst, consulting, strategy, etc.).
• Advanced analytical skills and expertise with Excel (GSheets) required.
• Meaningful experience with Salesforce operations or administration.
• A flexible mindset and proactive approach to tackling new problems.
• Ability to zoom in and out of the business, pairing attention to detail with a bigger picture perspective.
• Clinical or Healthcare Informatics experience is a plus, but not required.
• Excellent written and oral communication skills required.

Benefits

• Competitive cash compensation, equity, and benefits.
• Medical, dental, vision, 401(k), and generous vacation for full-time employees in the U.S.
• Comprehensive benefits package for employees in Israel, including dental insurance and performance-based bonuses.
• Remote-first company across the U.S. and EU, with a flexible hybrid model in Tel Aviv.

Company Description

Viz.ai is the leader in building and deploying AI-powered Care Pathways, helping doctors do their work. The Viz Platform is deployed in 2,000 hospitals across the United States and is trusted by leading life sciences companies.