[Hiring] Revenue Operations Analyst @Zoom

Role Description

Own and optimize end-to-end Demand-to-Retention (D2R) processes across the go-to-market lifecycle—from pipeline generation and forecasting to CPQ, billing, and renewals. Partner with Sales, Marketing, Finance, IT, and Deal Desk to improve pipeline visibility, forecast accuracy, and overall revenue performance. Leverage AI-powered tools (e.g., Claude code and similar platforms) to streamline workflows, enhance data quality, and drive smarter decision-making. This role focuses on identifying gaps, re-engineering processes, and implementing scalable, automation-driven solutions that improve efficiency and growth.

Responsibilities

• Possessing comprehensive knowledge of the Revenue Operations lifecycle, including lead routing, data enrichment, qualification frameworks, pipeline governance, forecasting, deal desk processes, and renewals or expansions.
• Collaborating across Sales, Finance, Product, and Customer Success teams.
• Utilizing AI tools (e.g., Claude, Claude Code, ChatGPT, and similar platforms with Salesforce CRM) to automate workflows, enhance data accuracy, and drive insights.
• Designing and implementing AI-driven process improvements for lead routing, enrichment, scoring, forecasting accuracy, and pipeline health analysis.
• Optimizing workflows and governance structures across the revenue tech stack to improve operational efficiency.
• Identifying process gaps and driving continuous improvements across systems and workflows.
• Supporting enablement and adoption of new processes, tools, and automation initiatives.

Qualifications

• Hold qualifications in Business, Finance, or a related field of study.
• Bring over 5 years of experience in operational roles related to market strategies, revenue processes, or business workflows, with required proficiency in Salesforce CRM (SFDC).
• Demonstrate familiarity with diverse sales and marketing tools, such as Leadspace, LeanData, Clari, Clay, Apollo, ZoomInfo, Zuora or similar CPQ systems, Lusha, or equivalent platforms.
• Have good experience with AI/automation tools such as Claude, GPT-based tools, or similar platforms for workflow automation, analysis, or data operations.
• Have previous experience in revenue operations in a SaaS environment.
• Have good communication and stakeholder management skills to drive RevOps process optimization and reengineering across global teams (US, UK, EU, APAC).
• Have good organizational and project management capabilities.
• Be able to operate in a global work environment, with flexibility to align working hours (up to ~11 PM IST) to support EMEA, APAC, and U.S. stakeholders.

Benefits

• As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health.
• Support work-life balance and contribute to their community in meaningful ways.