[Hiring] Revenue Operations & AI Automation Specialist @Hunt St

Role Description

We are seeking a Revenue Operations & AI Automation Specialist to help us turn Zoho CRM into a cleaner, smarter, more useful sales operating system. This is not a generic admin role and not a pure developer role. The right person understands sales operations, CRM process design, Zoho automation, and practical AI tools well enough to improve how our team works every day. If the person proves capable, there may later be an opportunity to support additional automation work across our wider portfolio.

Key Responsibilities

• Automation & AI Enablement (60% of your time)
  • Build and maintain useful automations inside Zoho CRM, Zoho Flow, Zoho ZMA 2.0, Zoho Forms, and related Zoho tools.
  • Use Zoho Zia Agents where they genuinely improve sales follow-up, lead routing, coaching, data enrichment, or admin reduction.
  • Use AI tools such as ChatGPT, Claude Code, Claude Cowork, Codex, or similar to improve internal workflows, not just create novelty demos.
  • Work with existing automation and AI systems safely, including documenting workflows before changes go live.
  • Help create AI-assisted workflows for lead qualification, call-note summaries, quoting support, next-action suggestions, quote follow-up prompts, and sales coaching.
  • Flag automation risks before they become operational problems.
• Zoho CRM & Sales Operations (20% of your time)
  • Clean, structure, and maintain Zoho CRM data so the sales team can trust what they see.
  • Improve lead stages, deal stages, follow-up tasks, tags, fields, views, and reporting.
  • Identify where leads are being dropped, delayed, duplicated, or poorly followed up.
  • Build clear workflows for inbound lead handling, sales follow-up, quote reminders, and pipeline visibility.
  • Support the sales team with daily CRM discipline and process adoption.
  • Create simple dashboards and reports that show what needs attention without founder involvement.
• Documentation & Training (20% of your time)
  • Document every workflow you build in plain English.
  • Create SOPs that future team members can actually follow.
  • Train Team Members on CRM hygiene, daily workflows, follow-up discipline, and how to use and develop AI-assisted tools correctly.
  • Produce weekly updates showing what was built, what changed, what is blocked, and what result it is expected to create.

Qualifications

• Minimum 2 years' experience in RevOps, sales operations, CRM administration, automation, or a closely related role.
• Strong working experience with Zoho CRM.
• Experience building workflows, automations, dashboards, reports, or sales process improvements inside CRM systems.
• Comfortable working with sales teams, sales managers, and non-technical operators.
• Can show examples of systems you improved, not just tools you used.
• Strong working experience with AI Agents deployment.

Requirements

• Zoho CRM administration: fields, layouts, modules, views, stages, tasks, automations, reporting.
• Zoho Flow or similar automation tool experience.
• Basic understanding of APIs, webhooks, CRM integrations, and data movement between tools.
• AI-forward operator: actively uses AI Tools and Agents in daily work.
• Ability to use AI for workflow design, documentation, QA, research, summarization, and process improvement.
• Can troubleshoot issues without needing constant IT handholding.

Nice-to-Haves

• Zoho Deluge experience.
• Zoho Zia Agents or Zia automation experience.
• Zoho Analytics, Zoho ZMA 2.0, Zoho Forms, or Zoho Desk experience.
• Experience in B2B sales operations, home services, trades, construction, building products, or field services.
• Experience with OpenAI, Claude, Codex, Zapier, Make, n8n, or custom automation workflows.
• Experience training sales reps or admin staff on CRM usage.
• Basic Shopify, Klaviyo, Meta Ads, or e-commerce automation exposure.

Soft Skills

• High accountability: you do what you say you will do.
• Commercial judgment: you understand that automation exists to save time, reduce errors, increase conversion, or improve reporting.
• Process-minded: you can map a messy workflow and make it usable.
• Resourceful: when blocked, you investigate and propose options.
• Direct communicator: clear updates, no fluff, no vague progress reports.
• Documentation discipline: if you build it, you document it.
• Calm around messy systems: you do not need everything to be perfect before making useful progress.

Work Arrangement & Expectations

This is a remote role that will be set up as an independent contractor engagement. To ensure alignment and transparency, successful candidates will be expected to:

• Disclose any existing ongoing roles or client work.
• Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”).