[Hiring] Revenue Cycle Applications Support Analyst @NTT DATA Services

Role Description

We are seeking an experienced Revenue Cycle Applications Support Analyst (L2) to provide functional and technical support for Revenue Cycle Management (RCM) applications used across healthcare provider organizations. This role is responsible for supporting end-to-end revenue cycle systems including:

• Patient Access
• Registration
• Scheduling
• Medical Coding
• Charge Capture
• Claims Management
• Denial Management
• Payment Posting
• Accounts Receivable (AR) processes

The ideal candidate will possess strong healthcare revenue cycle domain expertise combined with hands-on experience supporting EHR/EMR, Practice Management, Billing, Claims, and Revenue Cycle applications. The role requires advanced troubleshooting, application configuration, interface support, reporting, and production support expertise to ensure optimal financial and operational performance.

Qualifications

• Bachelor's degree in Healthcare Administration, Health Information Management, Information Technology, Business, Finance, or related field.
• L2 Support: 5+ years of experience supporting enterprise Revenue Cycle platforms, integrations, and advanced troubleshooting.
• Experience supporting hospital, health system, physician practice, ambulatory, or multi-specialty healthcare organizations.

Requirements

• 5+ years of experience in Revenue Cycle Functional Knowledge including:
• Revenue Cycle Management (RCM)
• Patient Registration & Scheduling
• Insurance Eligibility & Authorization
• Medical Billing
• Medical Coding (ICD-10-CM, CPT, HCPCS)
• Charge Capture
• Claims Processing
• Claims Adjudication
• Payment Posting
• Denial Management
• Appeals & Reconsiderations
• Accounts Receivable (AR) Management
• Revenue Integrity Processes
• Payer Contracting Concepts
• 5+ years of experience in Technical Skills including:
• Experience supporting Revenue Cycle applications in healthcare provider environments.
• Experience supporting EHR/EMR Systems, Practice Management Applications, Billing Platforms, Claims Management Systems, and Clearinghouse Integrations.
• Knowledge of HL7, ANSI X12 Transactions (837, 835, 270/271, 276/277), EDI processing, and interface monitoring and troubleshooting.
• Experience with SQL queries, reporting tools, and data analysis.
• Strong Excel skills for operational reporting and reconciliation analysis.
• 5+ years of experience in Regulatory & Payer Knowledge including:
• Medicare regulations and billing requirements.
• Medicaid billing and reimbursement processes.
• Commercial payer claim and authorization workflows.
• Healthcare compliance and revenue integrity requirements.
• HIPAA regulations and patient financial data privacy requirements.

Benefits

• Starting pay range: $68,076 – 118,188.
• Incentive compensation based on individual and/or company performance.
• Medical, dental, and vision insurance with employer contribution.
• Flexible spending or health savings account.
• Life and AD&D insurance.
• Short and long term disability coverage.
• Paid time off.
• Employee assistance program.
• Participation in a 401k program with company match.
• Additional voluntary or legally-required benefits.