[Hiring] Retail Banking Specialist @Mercor

Role Description

The Retail Banking Expert will be responsible for the following:

• Review and evaluate AI-generated outputs related to consumer lending decisions, deposit account servicing, regulatory compliance, and customer communication.
• Create realistic scenarios based on retail banking workflows such as mortgage origination, personal loan underwriting, account opening/closing, fraud escalation, and regulatory examinations.
• Annotate, label, and validate data across retail banking use cases like credit decisioning, KYC/AML procedures, and customer dispute resolution.
• Provide structured feedback on AI accuracy in areas such as banking regulations (Reg Z, Reg E, TILA, RESPA, BSA/AML), product terms, and industry-specific terminology.
• Collaborate asynchronously with research teams to refine evaluation frameworks for banking-domain AI.

Qualifications

• Must-Have:
• 3+ years of professional experience at a commercial bank, credit union, or retail banking institution.
• Background in one or more areas such as branch operations and management, consumer or mortgage lending, deposit operations and treasury services, compliance, risk, or audit (BSA/AML, CRA, fair lending), relationship management, or private banking.
• Strong analytical thinking and ability to translate retail banking workflows into structured evaluation tasks.
• Clear written communication and attention to detail.
• Preferred:
• NMLS registration or banking certifications.

Requirements

• Task Completion Pay: Competitive and based on task quality (~$1,150–$1,450 per completed task, subject to change as the project evolves).
• Performance Bonus: Top performers receive a weekly bonus incentive on top of their per task rate.
• Hourly Opportunity: Top performers may be invited to transition to an hourly compensation model based on sustained quality and throughput.

Application Process

• Upload resume
• AI interview based on your resume
• Submit form

Resources & Support

• For details about the interview process and platform information, please check: Interview Process Details
• For any help or support, reach out to: [email protected]
• PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.