[Hiring] Restoration Job File Coordinator @SERVPRO of Sugar Land-8761

Role Description

Help keep restoration projects accurate, compliant, and moving from intake through final closeout. Team Hart, a multi-location organization made up of five independently owned SERVPRO franchises, is seeking an experienced Restoration Job File Coordinator to manage documentation, deadlines, and job-file quality across active restoration projects.

This full-time position may be performed remotely within the United States or from our headquarters in Sugar Land, Texas. Remote employees must be available from 8:00 AM to 5:00 PM Central Standard Time.

What You Will Do

• Maintain complete, accurate restoration job files from lead intake through completion, billing support, audit, and closeout.
• Review WorkCenter project records, Client Requirements, correspondence, forms, photographs, estimates, and supporting documents for accuracy and completeness.
• Track Initial, Daily, and Final upload requirements, due dates, automated scrub results, returns, and corrective actions.
• Review field documentation and drying records, identify missing or inconsistent information, and coordinate corrections with production and project teams.
• Organize job-file uploads and confirm that required documents are signed, dated, readable, correctly labeled, and included in the proper submission.
• Monitor open work orders, audit activity, carrier or TPA requirements, and next actions across multiple active files.
• Communicate clearly with managers, field teams, customers, adjusters, and program contacts while maintaining accurate internal notes.
• Protect confidential customer and claim information and follow documented requirements rather than guessing.

Qualifications

• Resume-documented experience in restoration administration, job-file coordination, job-file building, claims documentation, or restoration file uploads.
• Resume-documented experience working with a restoration third-party administrator or claims program. Experience with Contractor Connection, Sedgwick, Alacrity, WorkCenter, or similar systems is strong evidence of relevant experience.
• Stable employment history, generally no more than two employers during the past five years. Promotions or documented role changes with the same employer count as one employer.
• Strong organization, written communication, attention to detail, and ability to manage multiple deadlines without losing accuracy.
• Ability to work independently during the required Central Standard Time schedule.
• SERVPRO experience is highly preferred. Experience with WorkCenter, Xactimate, XactAnalysis, DryBook, DBMX, JobTrack, or similar restoration platforms is also valuable.

Benefits

• Health insurance
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• Dental insurance

Company Description

Your work will directly support timely service, cleaner files, stronger carrier compliance, and faster project closeout across five independently owned SERVPRO franchises. This is a visible role for someone who understands restoration documentation and takes ownership of getting the details right.

To Apply

Please submit a resume that clearly shows your restoration job-file responsibilities, the systems or TPA programs you used, and the dates of your employment.

This is a remote position.