[Hiring] Resource Professional @ManpowerGroup

Role Description

The purpose of the Resource Professional role is supporting the subvendor/supplier program and its population and its day-to-day operations.

• Manage the day-to-day CWS operations for their respective portion of the program, including:
  • Management of the requisition process for assigned client
  • Prioritization of orders and requisitions
  • Expedient issue resolution
  • Further refining throughout the process with emphasis on responsiveness and customer service
  • Training or assigning work to administrative staff, depending on engagement size
• Responsible for maximizing customer satisfaction, maintaining and building new relationships, expectation management, and issue/conflict resolution.
• Establish and develop manager relationships within assigned clients and expand existing manager relationships.
• Help manage sub-vendor/supplier relationships for assigned clients, ensuring optimum customer satisfaction and quality of each placement.
• Fulfills client service through frequent interaction with client managers to ensure satisfaction and identify potential business development opportunities.
• Knowledgeable of and understands the contracted terms and conditions between TAPFIN and the client.
• Responsible for ensuring resolution to day-to-day issues among the contractor/subcontractor population.
• Financial and administrative responsibilities include:
  • Supporting account growth targets
  • Training and administration of VMS software to client and sub-vendor supplier users
• Client Hiring Manager and Supplier relationship development:
  • Be aware of the client Hiring Manager projects and needs.
  • Understand the client/TAPFIN relationship and overall goals.
  • Drive stronger relationships with suppliers.
  • Be prepared for high-level discussions if needed.
• Understand the RP role in Daily Sales Outstanding (DSO):
  • Understand the invoice process and supplier invoice resolution.
  • Invoice error prevention through accurate data in VMS tool.
  • Review DSO report for relevant contractors.
• Participate in program expansion:
  • Review expansion opportunities with Hiring Managers.
  • Know the value of the MSP and RP role.
  • Be the expert in discussions around MSP solutions.
  • Be consultative and drive next steps with Hiring Manager.
  • Reallocate current team members for needed skills.
  • Be aware of the forecast and how direct HMs are a part of it.
• Presentation Skills:
  • Make presentations to client hiring managers and suppliers.
  • Present TAPFIN strengths and differences with competitors.
• Sharing Expertise:
  • Communicate with program team, suppliers, and program sponsors.
  • Regularly contact the client hiring manager during assignments/projects.
  • Work with suppliers and client managers to coordinate onboarding and offboarding.
  • Ensure a customer service rapport with client managers and suppliers.
  • Provide guidance regarding program guidelines and compliance requirements.
• Gaining Exposure:
  • Understand and explain the vision and objectives of the Program Management Office (PMO).
  • Establish working relationships with PMO Director(s) and/or PM(s).
  • Participate effectively in a team environment.
• Your Typical Day:
  • Requisition management (creation of job reqs, intake calls, interview scheduling, etc.).
  • Non-requisition management (extensions, timesheets, offboarding, etc.).
  • Monitor and respond to program mailbox items and activities.
  • Responsible for execution and meeting of program SLAs.
  • Responsible for creation/maintenance and storage of Program Operating Manuals and SOPs.
  • This role may be remote, on-site, or in an office setting, depending on need.

Qualifications

• Experience: Minimum three years staffing industry experience in a vendor on-site or account management MSP role.
• Education: Bachelor’s degree in business or related field or relevant business experience.

Requirements

• Preferably a minimum of one-year supervisory experience.

Company Description

ManpowerGroup is proud to be an equal opportunity affirmative action workplace. We celebrate diversity and are committed to providing an inclusive environment for all employees.

• Qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, citizenship, marital status, pregnancy, age, gender, gender identity or expression, sexual orientation, protected veteran status, political ideology, ancestry, or other legally protected status.
• A strong commitment is made by each employee to ensure equal employment opportunity for all.
• Reasonable accommodation during the interview process can be provided.