[Hiring] Residential Solar QA & Ops Specialist @IGS Energy

Role Description

As a Residential Solar Quality Assurance & Operations Specialist, you are a member of one of IGS’ fast-paced emerging businesses. A Residential Quality Assurance & Operations Specialist is responsible for a variety of operations related tasks such as:

• Evaluating solar systems submitted for milestone review.
• Reviewing and processing a high volume of solar projects from outside parties to ensure compliance with IGS’ program requirements.
• Reviewing shading reports, project photos, and other project specific documentation to ensure project quality.
• Becoming an expert user of IGS’ Solar 360 platform, capable of guiding external business partners through IGS’ milestone review process.
• Crafting clear and concise instructional emails to provide external partners with detailed instructions on how to navigate IGS platform features, milestone rejections, and product information.
• Developing and delivering comprehensive training sessions to educate partners on common reasons for milestone rejections.
• Identifying issues and creating software tickets for IT support providing essential information and context to facilitate timely resolutions.

Qualifications

• Demonstrates a drive for results, efficiency, and embraces the value of Continuous Improvement.
• Basic computer skills, such as Microsoft Excel, PowerPoint, Word.
• Ability to learn new technology platforms (partner portals, reporting portals, etc.).
• Ability to adapt, evolve and thrive in an ever-changing environment.
• Exceptional organizational skills and document management skills with an attention to detail.
• Positive attitude, self-motivated, strong analytical skills, results oriented, driven.
• Strong attention to detail and the ability to navigate complex resolutions.

Requirements

• High school diploma or equivalent.
• 2 years of work experience.
• Energy experience a plus.
• Solar experience a plus.
• Basic skills in all MS Office Applications (Outlook, PowerPoint, Word, Visio, SharePoint).
• Familiarity with Solar Shading tools such as Aurora and Eagle View is a plus.
• Applicants must be authorized to work in the US on a full-time basis. Unfortunately, a current or future need for sponsorship is not supported or available for this position.

Benefits

• Comprehensive coverage including medical (plus free telehealth), dental, vision, and employer health savings account contributions.
• Robust support through Headspace and free mental healthcare visits for you and your dependents.
• Extensive assistance with Maven, paid family and caregiver leave, and fertility, adoption, and surrogacy services.
• Strong financial foundation with a 401(k) plan, company match, and access to financial wellbeing tools.
• Paid time off, tuition reimbursement, paid leaves, employee hardship fund, and a wide range of additional perks.

Salary Range

$44,970.00 - $71,950.00

*This range reflects base pay only. Incentive earnings, like commissions or bonuses, are not included. This role is also eligible for an annual incentive plan based on company performance.

Equal Opportunity Employment

It is the policy of IGS Energy to ensure equal employment opportunity in accordance with all applicable federal and state regulations and guidelines. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment), national origin, disability, age, sexual orientation, gender identity, military status, and veteran status or other legally protected class under applicable law is prohibited. If you require a reasonable accommodation to complete any part of the application or interview process, please contact [email protected].