[Hiring] Residential Solar Operations Specialist @IGS Energy

Role Description

As a Residential Solar Operations Specialist, you are a member of one of IGS’s fast-paced emerging businesses. A Residential Solar Operations Specialist is responsible for a variety of operations related tasks such as:

• Customer billing
• Customer support via phone, email, and an IGS in-house ticketing system
• Data analysis and reporting
• Facilitating operational issues with internal Residential Solar team and EPCs
• Supporting the value proposition for customers

This role directly contributes to IGS’s goal of scaling our Residential Solar business quickly and efficiently.

Primary Responsibilities:

• Work within IGS’s proprietary technology platform, document and contract management
• Collaborate with IGS’s Sales and Installation partners to ensure a smoothly operating business
• Actively partner with shared service groups such as billing and collections, IT, finance and accounting, legal and regulatory, and marketing
• Respond to and support internal customer service teams to address and resolve escalated customer-related concerns/inquiries
• Complete projects for Residential Solar related to process improvements, market research, and consumer compliance
• Develop and leverage user guides and job aids to carry out daily tasks and cross-train other team members
• Review and audit completed work for accuracy, make corrections when necessary, and timely report status to management
• Become a trusted team member by accomplishing team goals, operating with integrity, and shaping IGS Solar into a world-class solar company
• Other responsibilities and projects as assigned

Qualifications

• Demonstrates a tenacious drive for results, efficiency, and embraces the value of Continuous Improvement
• Great attitude and positive outlook in dealing with any customer
• Basic Microsoft Excel, PowerPoint, Word skills
• Ability to learn new technology platforms (partner portals, reporting portals, etc.)
• Ability to adapt, evolve and thrive in an ever-changing environment
• Ability to learn a variety of IT applications and learn our business’s processes
• Exceptional organizational skills and document management skills with an acute attention to detail
• Positive attitude, self-motivated, strong analytical skills, results-oriented, driven

Requirements

• 1-3 years previous customer service experience
• Energy experience a plus
• Basic skills in all MS Office Applications (Outlook, PowerPoint, Word, Visio, SharePoint)
• Bilingual (Spanish) is preferred

Work Authorization

Applicants must be authorized to work in the US on a full-time basis. Unfortunately, a current or future need for sponsorship is not supported or available for this position.

Salary Range

$45,870.00 - $73,390.00

*This range reflects base pay only. Incentive earnings, like commissions or bonuses, are not included. This role is also eligible for an annual incentive plan based on company performance.

Benefits

Our employees are our most valuable asset. That’s why at IGS, we are committed to offering a holistic benefit program that allows employees to stay healthy, feel secure, and maintain flexibility in their wellbeing journey.

• Healthcare Essentials:
  • Comprehensive coverage including medical (plus free telehealth), dental, vision, and employer health savings account contributions.
• Mental Wellbeing:
  • Robust support through Headspace and free mental healthcare visits for you and your dependents.
• Family Planning Support:
  • Extensive assistance with Maven, paid family and caregiver leave, and fertility, adoption, and surrogacy services.
• Financial Readiness:
  • Strong financial foundation with a 401(k) plan, company match, and access to financial wellbeing tools.
• Work-Life Balance:
  • Paid time off, tuition reimbursement, paid leaves, employee hardship fund, and a wide range of additional perks.

Equal Opportunity Employment

It is the policy of IGS Energy to ensure equal employment opportunity in accordance with all applicable federal and state regulations and guidelines. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment), national origin, disability, age, sexual orientation, gender identity, military status, and veteran status or other legally protected class under applicable law is prohibited. If you require a reasonable accommodation to complete any part of the application or interview process, please contact [email protected].