[Hiring] Residential Solar Operations Specialist @IGS Energy

Role Description

As a Residential Solar Operations Specialist, you are a member of one of IGS’s fast-paced emerging businesses. A Residential Solar Operations Specialist is responsible for a variety of operations related tasks such as:

• Customer billing
• Customer support via phone, email, and an IGS in-house ticketing system
• Data analysis and reporting
• Facilitating operational issues with internal Residential Solar team and EPCs
• Supporting the value proposition for customers

This role directly contributes to IGS’s goal of scaling our Residential Solar business quickly and efficiently.

Primary Responsibilities:

• Work within IGS’s proprietary technology platform, document and contract management
• Collaborate with IGS’s Sales and Installation partners to ensure a smoothly operating business
• Actively partner with IGS’s shared service groups such as billing and collections, IT, finance and accounting, legal and regulatory, and marketing
• Respond to and support our internal customer service teams to address and resolve any escalated customer related concerns/inquires
• Review and audit completed work for accuracy, make corrections when necessary, and timely report status to management
• Become a trusted team member by accomplishing team goals, operating with integrity, and shaping IGS Solar into a world-class solar company
• Other responsibilities and projects as assigned

Qualifications

• Demonstrates a tenacious drive for results, efficiency, and embraces the value of Continuous Improvement
• Great attitude and positive outlook in dealing with any customer
• Basic Microsoft Excel, PowerPoint, Word skills
• Ability to learn new technology platforms (partner portals, reporting portals, etc.)
• Ability to adapt, evolve, and thrive in an ever-changing environment
• Ability to learn a variety of IT applications and learn our business’s processes
• Exceptional organizational skills and document management skills with an acute attention to detail
• Positive attitude, self-motivated, strong analytical skills, results-oriented, driven

Requirements

• 2-3 years previous customer service experience
• College degree in Business Administration, IT, Operations, or other applicable field of study a plus
• Energy experience a plus
• Basic skills in all MS Office Applications (Outlook, PowerPoint, Word, Visio, SharePoint)
• Bilingual (Spanish) is preferred

Benefits

• Comprehensive coverage including medical (plus free telehealth), dental, vision, and employer health savings account contributions
• Robust support through Headspace and free mental healthcare visits for you and your dependents
• Extensive assistance with Maven, paid family and caregiver leave, and fertility, adoption, and surrogacy services
• Strong financial foundation with a 401(k) plan, company match, and access to financial wellbeing tools
• Paid time off, tuition reimbursement, paid leaves, employee hardship fund, and a wide range of additional perks

Work Authorization

Applicants must be authorized to work in the US on a full-time basis. Unfortunately, a current or future need for sponsorship is not supported or available for this position.

Salary Range

$44,970.00 - $71,950.00

*This range reflects base pay only. Incentive earnings, like commissions or bonuses, are not included. This role is also eligible for an annual incentive plan based on company performance.

Equal Opportunity Employment

It is the policy of IGS Energy to ensure equal employment opportunity in accordance with all applicable federal and state regulations and guidelines. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment), national origin, disability, age, sexual orientation, gender identity, military status, and veteran status or other legally protected class under applicable law is prohibited. If you require a reasonable accommodation to complete any part of the application or interview process, please contact [email protected].