[Hiring] Research Operations Lead @Humana

Role Description

Become a part of our caring community. The Research Operations Lead keeps our Design Research practice running smoothly. This role partners with Design Research leadership to manage research knowledge bases, tooling and infrastructure, practice engagement, governance, advocacy and development. You will be critical to ensuring efficient research delivery that contributes to unique user-centered experiences for Medicare consumers.

The Research Operations Lead is responsible for developing, standardizing, and maintaining scalable research practices to allow the Design Research team to expand its impact. These activities include:

• Management of insights repositories, methods and tools, research documentation
• Coordination with research tool suppliers
• Facilitating practice meetings and communications
• Tracking research contributions and impact
• Maintaining research policies and standards
• Supporting the professional development of the team
• Advocating for the value and visibility of the practice

This is a remote role reporting to the Associate VP Head of Design Research.

Qualifications

• 8-10 years of experience delivering research ops contributions within digital product organizations
• 5-8 years of experience independently managing research ops
• Exceptional communication, problem-solving, organizational and operational coordination skills
• Ability to work collaboratively in a complex team and stakeholder environment
• Demonstrated advanced education or expertise in design research tradecraft: BS, MS, or PhD in a research-related discipline (e.g., Statistics, Human Computer Interaction, Human Factors, Business Management, Psychology, Anthropology, Cognitive Science)

Requirements

• Familiarity and literacy with a variety of UX and design research methodologies, both quantitative and qualitative
• Passionate about contributing to an organization focused on continuously improving consumer experiences in healthcare
• Experience with design thinking, innovation, and agile product development environments

Benefits

• Medical, dental and vision benefits
• 401(k) retirement savings plan
• Time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• Short-term and long-term disability
• Life insurance
• Many other opportunities

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$126,300 - $173,700 per year. This job is eligible for a bonus incentive plan based on company and/or individual performance.