[Hiring] Relocation Specialist @StratifyIQ

Role Description

• Partner with agents and internal team members to consistently achieve performance targets and service metrics
• Coordinate, assign, and manage new referrals with accuracy, urgency, and clear communication across all stakeholders
• Serve as the central point of contact throughout the relocation process, ensuring a seamless and positive client experience
• Anticipate potential challenges and proactively implement solutions to prevent service disruptions
• Provide continuous guidance, coaching, and support to relocation agents to drive service excellence
• Monitor referral progress and maintain consistent follow-ups to ensure timelines and expectations are met
• Maintain thorough, accurate, and real-time documentation of all activities, communications, and file updates across multiple systems
• Ensure compliance with internal processes, service standards, and documentation requirements
• Build and sustain strong, professional relationships with agents, clients, referral partners, and internal stakeholders
• Communicate effectively through phone, email, and internal platforms, ensuring clarity and responsiveness at all times
• Support team initiatives by contributing to a collaborative, high-performance work environment
• Assist in report generation, data tracking, and analysis to support operational insights and decision-making
• Participate in special projects and continuous improvement initiatives to enhance processes and service delivery

Company Description