[Hiring] Reimbursement Specialist @LUX Infusion

Role Description

At LUX Infusion, we’re reimagining infusion care to be more human, supportive, and connected. We’re looking for a Reimbursement Specialist who wants their work to mean something, someone who brings care, accountability, and precision to every claim they touch.

This role plays an important part in helping LUX Infusion deliver a patient‑first experience by ensuring accurate, timely reimbursement so patients can access care without unnecessary delays or financial confusion.

• Helps patients receive life‑sustaining therapies without disruption
• Supports clinicians, pharmacy teams, and care coordinators through reliable billing and reimbursement processes
• Strengthens the financial foundation of a growing, clinician‑led organization focused on long‑term patient outcomes

Every claim represents a real person managing a complex condition and this role helps remove barriers so care can continue seamlessly.

Qualifications

• Deep care about how billing accuracy impacts patient access and experience
• At least two years of medical insurance or reimbursement experience
• Strong attention to detail and the ability to manage multiple priorities
• Clear verbal and written communication skills
• Comfort working with billing systems, payer portals, and Microsoft Office tools
• Strong customer service mindset and professionalism when resolving complex payer issues
• Ability to stay organized and adaptable amid changing workloads

Requirements

• Home infusion or specialty pharmacy reimbursement experience (preferred but not required)
• Familiarity with CPR+ and/or CareTend systems (preferred but not required)
• Certified Pharmacy Technician credentials (preferred but not required)
• Experience supporting patients with chronic or rare conditions (preferred but not required)

Benefits

• Purpose‑driven work that directly supports patient care
• A patient‑first, clinician‑led culture
• Collaborative teams across pharmacy, revenue cycle, and care coordination
• Opportunities to grow your expertise in specialty infusion reimbursement

Physical Demands

The physical demands described here represent those required for an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Occasionally required to stand, walk, or sit
• Use hands to finger, handle, or feel objects, tools, or controls
• Reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl
• Talk or hear
• Occasionally lift and/or move up to 25 pounds

Other Requirements

• Participate annually in required legal and ethical compliance training
• Consistently act in compliance with LUX Infusion’s legal, ethical, and compliance policies
• Adhere to all standards and procedures outlined in the LUX Infusion Compliance Manual
• Refrain from any behavior that could be considered unethical or unlawful

Expectations for All Employees

All LUX Infusion team members are expected to support the organization’s mission, vision, and values by demonstrating integrity, dedication, compassion, and enthusiasm.

• Placing patients first
• Working collaboratively with a “stacked‑hands” mindset
• Maintaining a consistent focus on quality, accountability, and continuous improvement