[Hiring] Registration Manager @BCD

Role Description

The Registration Manager is responsible for supporting the clients, Bank of America partners, and the Operations Team with the execution of successful meetings and events, whether they be face to face, hybrid, or virtual, while maintaining a high level of customer service. This position will be responsible for providing guidance to clients on registration needs, website configurations, virtual meeting management integrating with different meeting platforms, integration with hotel/air travel, and overall attendee management. The Registration Manager is also responsible for managing RSVP data, hotel requests via a rooming list, data integrity, and other duties associated with attendee communication and management. Quality check of all reporting and data within the meetings technology is also the responsibility of the Registration Manager.

If you are super detail oriented, customer service focused, and a team player, read on!

As a Registration Manager you will:

• Setup initial registration call with client to discuss the registration process including costs, air process, registration software capabilities, virtual platforms, print products, reporting, and other registration steps.
• Ensure Cvent online registration templates are built and updated to meet the specific needs of each event, are clear, concise, and easy to navigate.
• Oversee all aspects of the website design, keeping a close eye on details and client-led changes to the site, including invitation and confirmation design and management.
• Field questions from attendees and update their registration profile with any changes.
• Monitor all registrations, ensuring each event is a personal experience for clients.
• Identify travel parameters, perform QC processes on arranged air travel, and serve as a liaison between air team and client for approvals on any flights outside meeting parameters.
• Manage all aspects of the hotel room block, including attrition, additional rooms, and room list accuracy.
• Communicate rooming details directly to hotel and review associated hotel addendum with program manager.
• Cross check rooming lists and air manifests.
• Assist with planning offsite events, creating and sending clear communications, print materials, and more.
• Report final quality control of all event reports for assigned programs to ensure accuracy and completeness.
• Ensure everyone, from client to attendee to staff person, has a positive and memorable experience from invitation stage, through onsite, and departure.

Qualifications

• 1-3 years job-related experience required (i.e. event registration, administrative, hotel rooming block, etc.)
• Exceptional problem-solving skills and calm under pressure.
• Ability to quickly adapt to and learn new technologies, design methodologies, and web development languages and standards.

Requirements

• Organization and managing multiple priorities at once.
• Teamwork and collaboration skills.
• Proficiency in Cvent, Excel, and Microsoft Office Suite.
• Providing superior customer service to ensure the best experience for attendees.

Benefits

• Flexible Working: A flexible working environment to support you in working where and when you need to.
• Room to Grow: Opportunities for learning and development built into every role.
• Everyone has a voice: Conversations that spark curiosity and empathy are encouraged.
• Make your move: Opportunities for career advancement across global locations.
• Comprehensive benefits including healthcare, retirement plans, continued education support, travel and hotel discounts, and employee recognition programs.
• Supportive leadership that believes in positivity and trust.