[Hiring] Regional Manager, Resident Services @Project Access

Role Description

The Regional Manager provides strong leadership for the Resident Services Coordinators (RSCs) working at Project Access Family Resource Centers. This individual ensures key initiatives and core services are implemented as outlined in the Program Model and contracts. They ensure staff have the resources and training necessary to lead a high-performing center and deliver on the Project Access mission. Areas of oversight include:

• Resource center budget development
• Working in partnership with other functions to enhance volunteer/internship opportunities at the centers
• Assisting in developing and implementing programs
• Refining program performance
• Assessing each center’s performance and outcomes
• Leading committees
• Building and stewarding relationships in the region/acting as an ambassador for the organization
• Participating in Project Access events
• Ensuring RSCs are aware of and adhere to safe practices and regulatory requirements

Qualifications

• Bachelor’s Degree in Social Work, Human Services, or related field
• Minimum of three years management experience; preferably in the nonprofit field
• Experience in supervising programs and program evaluation
• Works effectively in an entrepreneurial, collaborative environment
• Demonstrated supervisory skills with ability to lead a team and achieve results
• Excellent written and verbal communication skills
• Demonstrated relationship-building skills; solid judgment; critical thinking skills
• Strong time management, administrative and organizational skills
• Intermediate skill level with MS Office (Excel, Word, Publisher) and Outlook
• Valid Driver’s License, clean driving record, and current automobile insurance
• CPR & First Aid certified
• Successful completion of background check

Requirements

• Responsible for the performance at each Resource Center within scope of oversight
• Develop annual goals in coordination with Program Director
• Hire and lead all RSCs who work at each site
• Ensure safe work environments and strong relationships with property managers, partners, volunteers, and residents
• Conduct quarterly site visits to centers
• Manage coverage for centers as needed
• Ensure all Resource Center staff and volunteers receive necessary training
• Assist staff with the development of strategies and goals related to resident outreach and retention
• Work with staff to develop annual budgets
• Assist staff with onsite program development and evaluation
• Develop staff - provide coaching, guidance, and direction
• Model and reinforce Project Access cultural value

Benefits

• Health insurance
• Dental insurance
• Short-term disability
• Term life insurance
• Employee Assistance Program (EAP)
• Vision insurance (voluntary, 100% employee cost)
• Voluntary life insurance (100% employee cost)
• Pet insurance (100% employee cost)
• Supplemental benefits (100% employee cost)
• Safe Harbor 401(k) with 4% company match
• Paid time off + 14 paid holidays